HELP! duplicate item received from Amazon seller

Generali

Firstly keep communication polite and via email to provide a trail
Secondly it is their error so their problem. It is not up to you to make it easy for them to collect
Thirdly is there a workaround? Could it be collected from a third party venue, a neighbour, local shop or your workplace?

wealdroam

OP, I know you haven't suggested it, but whatever you do, do not be tempted to put it outside and tell the company it is waiting there for them.

The law says that while the goods are in your possession, then you must take good care of them.
I'm sure you are... just pointing it out.

bod1467

Can the seller not use Collect+ (if you are able to transport the package to a Collect+ location)?

CoolHotCold

Generali wrote: »

Firstly keep communication polite and via email to provide a trail

Horrible Idea. Always phone them, a phone call is more urgent than a email. Written communication has the attitude of someone for which time isn't a issue.

It's fine writing follow up email to confirm the details so you do have written proof, but in these circumstances, always phone. It makes it much harder to ignore your issues, you can confirm everything there and then without sending emails back and forth over the course of a couple of days.


Besides, you can't say "Give me a manager" in a email, get on the phone, tell them what you want to happen and if the first person can't help tell them to escalate you up.

If you want something sorted quick, a phone call is a necessity.

rach_k

When you're not in tomorrow, won't the courier leave a card asking you to call to rearrange? If they do, why not give them a call and see if you can speak to the driver? Some give you their mobile number. Then just be nice and explain the problem, you might find they're happy to collect during times you're available even if officially they are not.

pinkshoes

I would perhaps extend the hours you can be available at the weekend e.g. 7am til 7pm (i.e. they will choose a specific day).

You are not being unreasonable at all, as you should not be inconvenienced by this.

You could say that as an alternative, you have spoken to your work, and can take a day off unpaid for the item to be collected, but they will then need to compensate your loss of earnings. Give them a lump sum that would cover your daily rate.

At least this way, you are giving them an option of midweek collection, although I think they will then find a weekend collection preferable!

I had a similar issue with a duplicate item, and also had huge problems getting it collected, with eventually a courier turning up after 5pm on a Friday.

mije1983

bod1467 wrote: »

Can the seller not use Collect+ (if you are able to transport the package to a Collect+ location)?

I imagine the item exceeds the Collect+ size limits.

techno12

Yup - the last crosstrainer I bought was in a huge box getting on for fridge freezer size and weighed over 80kg. Wouldn't want to be shifting that!

Money-Saving-King

cookie365 wrote: »

The OP is not being unreasonable at all

The bit where they have decided in 7 days the item will then be officially theirs is very unreasonable!

bod1467

One suspects that was a statement borne of frustration with the seller's intransigence.