Thomas Cook decline my £69.58 Topcashback AND decline my Mum's £34.79

PeacefulWaters

I assume none of their exclusions apply?

Cashback is currently not awarded on flight bookings. Cashback is awarded on Holidays but not Flight+Hotel bookings.

Please note that cashback may not appear as payable in your account until after your holiday or hotel break has been taken

Cashback is not awarded on sales where a voucher code is used

MarkBargain

PeacefulWaters wrote: »

I assume none of their exclusions apply?

Cashback is currently not awarded on flight bookings. Cashback is awarded on Holidays but not Flight+Hotel bookings.

Please note that cashback may not appear as payable in your account until after your holiday or hotel break has been taken

Cashback is not awarded on sales where a voucher code is used

The bookings were just for hotel stays, no flights. Hotels were listed in the cash back amounts, so this should definitely be eligible.

The stay was October 2013.

No voucher code was used.

I note Thomas Cook as ABTA members. The ABTA Code of Conduct governs areas such as accurate advertising, fair terms of trading...

PenguinOfDeath

Why has it taken 16 months for this to become a problem?

photome

PenguinOfDeath wrote: »

Why has it taken 16 months for this to become a problem?

Maybe the stay was October 2014

I would still post on their facebook page.

I had an issue with Hotels.com, they refused to pay out on Quidco until I posted on their facebook, they then payed it as a goodwill gesture.

OP not sure why you think Thomas cook are monitoring this thread, I also dont think ABTA will be interested

MarkBargain

PenguinOfDeath wrote: »

Why has it taken 16 months for this to become a problem?

Cashback can take many months, and as I have other things to do I have only now got round to looking into this again, especially given the success of doing so in my recent Axa thread.

MarkBargain

photome wrote: »

OP not sure why you think Thomas cook are monitoring this thread, I also dont think ABTA will be interested

Companies do monitor their online reputation, and Axa recently replied to one of my similar threads on here so it is possible Thomas Cook will.

I checked back my records and see that Thomas Cook offered 11.55% Topcashback on hotel bookings, so that's not just a token amount when deciding which company to book with.

lea2012

£100 seems a very high amount of cashback for a hotel only stay?
Normally hotel only bookings with most cashback sites give you between 2-10% (10% being quite rare and usually with a lot of restrictions, i.e up to a maximum of £10).

I've just booked a holiday with Thomsons who offered £10.50 cashback on a £5k+ holiday so £100 seems an awful lot. I'm not saying it wasn't on offer it just seems excessive.

I don't know how much you spent but even if the cash back was 10% and you paid £1000 for the hotel, I can be pretty sure that Thomas Cook wouldn't have been making £100 mark up / commission on the booking so it doesn't make good business sense.

Having had a quick google it seems a few people mention it on TripAdvisor so maybe see if they go theirs or not? And if you look at the reviews on TopCashback and arrange it in lowest rating order you will see quite a few people who didn't get it either. http://www.tripadvisor.co.uk/ShowTopic-g297962-i772-k6846841-Thomas_Cook_Quidco-Antalya_Turkish_Mediterranean_Coast.html

MarkBargain

lea2012 wrote: »

£100 seems a very high amount of cashback for a hotel only stay?
Normally hotel only bookings with most cashback sites give you between 2-10% (10% being quite rare and usually with a lot of restrictions, i.e up to a maximum of £10).

I've just booked a holiday with Thomsons who offered £10.50 cashback on a £5k+ holiday so £100 seems an awful lot. I'm not saying it wasn't on offer it just seems excessive.

That's what annoys me, it was such a large amount to offer and then they don't pay it out! The rate they offered was 11.55%. The two bookings were for over £900 in total.

I can see on https://www.topcashback.co.uk/thomas_cook/reviews that I am not alone.

vegasvisitor

I agree it is annoying. I usually tend to get my cashback (touch wood), only an odd one has been declined and at the time I've thought perhaps due to a promo code so was just chancing to see if I got it. I've done a lot of short stays which don't generate a lot of cashback each.

Not sure about TCB, but on Quidco you can check the 'reliability' (can't remember the actual word for it) of the retailer before you use them. If it was a larger amount where it was affecting my decision where to book (for example a full holiday or larger hotel bill) I'd take that into consideration too.

callum9999

MarkBargain wrote: »

How can you write of course they won't? How can you be sure? I wrote a similar thread about Axa recently and they did respond and paid the cash back. In fact you even commented on that thread!! So why is this so different?

https://forums.moneysavingexpert.com/discussion/5109486

As for the cookies, I only ever visit retail sites through Topcashback.

So they did. Perhaps I should not have said of course not then, but it's incredibly unlikely. Financial firms are much more careful about their reputation than travel agents, and I don't believe there is even is a Thomas Cook rep on here.

ABTA won't be remotely interested though. It's not false advertising as it specifically says that it's not guaranteed. It's also not Thomas Cook advertising anything, it's TCB.

lea2012 wrote: »

£100 seems a very high amount of cashback for a hotel only stay?
Normally hotel only bookings with most cashback sites give you between 2-10% (10% being quite rare and usually with a lot of restrictions, i.e up to a maximum of £10).

I've just booked a holiday with Thomsons who offered £10.50 cashback on a £5k+ holiday so £100 seems an awful lot. I'm not saying it wasn't on offer it just seems excessive.

I don't know how much you spent but even if the cash back was 10% and you paid £1000 for the hotel, I can be pretty sure that Thomas Cook wouldn't have been making £100 mark up / commission on the booking so it doesn't make good business sense.

Having had a quick google it seems a few people mention it on TripAdvisor so maybe see if they go theirs or not? And if you look at the reviews on TopCashback and arrange it in lowest rating order you will see quite a few people who didn't get it either. http://www.tripadvisor.co.uk/ShowTopic-g297962-i772-k6846841-Thomas_Cook_Quidco-Antalya_Turkish_Mediterranean_Coast.html

10% isn't at all rare. Hotels.com and Ebookers both offer 10% and Expedia is currently offering 12%. There are no limits on any of them either.