Do all banks insist on haveing to use phone for everything

anoncol

frank777 wrote: »

I have an issue with Tesco Bank, when they don't recognize my PC they send a text to my mobile. I have to use my 30 year old hand held magnifying glass, the handle snapped off about 20 years ago, to read the Password they send and i've got to keep pressing the button to light up the screen on my mobile, it keeps going into energy save mode. I only use Tesco Bank for savings Direct Debit £1 a month, so I can live with it.

The magnifying glass serves it purpose:) useful for reading instructions on food labels - small print on poor colour combination

If you're typing is slow write it on paper from your mobile?

frank777

anoncol wrote: »

If you're typing is slow write it on paper from your mobile?

I don't send Text, I have to wait for Tesco Bank to send me the Password.
The time is spent reading the small print on the poor background

Archi_Bald

There's a well-known way to reduce/prevent the need for a new Tesco passkey:

1. install the free version of ccleaner
2. configure ccleaner to keep the Tesco cookies
3. only use ccleaner to delete cookies

Archi_Bald

alwaysskint96 wrote: »

Do all banks insist on haveing to use phone for everything

The simple answer to the OP's Q is of course that not a single bank insists on customers having to use the phone for everything.

Tigsteroonie

I've managed to carry out many 'secure' requests via the chat facility with NatWest. They ask you to log into online banking to verify your identity, but are then happy to carry out requests by typed chat.

Phone phobia may not be a real phobia, but it is a genuinely unsettling feeling that many males in my family seem to have

Scarpacci

I have found HSBC make you phone up for things which are generally possible online with other banks. It may have changed but requesting a card/reporting it missing requires a phone call. Where other banks will send a pre-recorded message to alert you to fraud, HSBC bizarrely have a call centre worker phone and tell you they're about to play a pre-recorded message.

I think it stems from the fact they're one of the few UK banks who outsource front-facing customer services, so they make their decisions based on the (relatively) cheap labour they're getting in India. The banks with UK call centres seem more determined to allow as much to be done online than burden their (relatively) expensive call centre staff with those problems.