Do all banks insist on haveing to use phone for everything

anoncol

People have fears of everything now a days. Some thing are part of life though like open spaces and talking to people.

agrinnall

There are plenty of banks that never need to speak to you, I'd suggest that you switch to one of them. I rarely call or am called by any of my banks, and even with First Direct I manage to do most things online. Nationwide might work for you, you can use secure messaging rather then the phone if you do need to contact them and can wait for a response.

alwaysskint96

mgdavid wrote: »

anoncol wrote: »

..... banks do need to support hard of hearing customers ....../QUOTE]

and they do, but the OP can't seem to decide if he's got a hearing problem or not.

says "Im actually quite hard of hearing"

then "Manage perfectly well in all other areas of my life"

I manage quite well as i rarely need to use the phone!!!!

Emails texts messenger talking in person- all ok. Phone calls = problems. Dont see what difficulty you have with that

Maybe slightly less of a sarky dig perhaps??

thebritishbloke

gt94sss2 wrote: »

As has been suggested, you may want to use a textphone if your hearing is that poor.

I see HSBC are also offering Digital Secure Keys on your mobile phone instead of a physical one.

You may also want to tell HSBC about your hearing problems again.

Regards
Sunil

It's supposedly coming soon, so it's not available yet

I can't wait. I lost my secure key ages ago, and have been relying on my other accounts and mobile banking. Can't be bothered to phone them up for a new one when I can just use any of my other accounts that just allow phone call verification.

EDIT: Scrap that, one page says it's coming soon, another says you can activate it in the app. Can't see a single mention of it within the app for me.

gt94sss2

thebritishbloke wrote: »

It's supposedly coming soon, so it's not available yet

I can't wait. I lost my secure key ages ago, and have been relying on my other accounts and mobile banking. Can't be bothered to phone them up for a new one when I can just use any of my other accounts that just allow phone call verification.

EDIT: Scrap that, one page says it's coming soon, another says you can activate it in the app. Can't see a single mention of it within the app for me.

The website says it's available for customers registering for Internet banking for the first time and being rolled out to other customers gradually.

It says that if you want to switch to the digital secure key you need the physical one as part of the process - so worth calling HSBC and asking for a replacement or if they can switch you to the digital one right away.

Regards
Sunil

mgdavid

alwaysskint96 wrote: »

I manage quite well as i rarely need to use the phone!!!!
Emails texts messenger talking in person- all ok. Phone calls = problems. Dont see what difficulty you have with that
Maybe slightly less of a sarky dig perhaps??

the difficulty I had is that your written communication (in this thread) could have been clearer and less confusing.

10pence

Unfortunately, HSBC branch staff do not have access to the security system that is for internet banking, so needs to be done by phone. If you inform branch staff when collecting a secure key from branch they will assist you on the phone. If they refuse and you do have a genuine issue with phones then complain, lucky for you this can be done via email.

anoncol

thebritishbloke wrote: »

It's supposedly coming soon, so it's not available yet

I can't wait. I lost my secure key ages ago, and have been relying on my other accounts and mobile banking. Can't be bothered to phone them up for a new one when I can just use any of my other accounts that just allow phone call verification.

EDIT: Scrap that, one page says it's coming soon, another says you can activate it in the app. Can't see a single mention of it within the app for me.

First direct which is practically the same bank have secure keys through the mobile app only. In fact the mobile app is easier to use because it is it's own key so doesn't need it.

alwaysskint96

10pence wrote: »

Unfortunately, HSBC branch staff do not have access to the security system that is for internet banking, so needs to be done by phone. If you inform branch staff when collecting a secure key from branch they will assist you on the phone. If they refuse and you do have a genuine issue with phones then complain, lucky for you this can be done via email.

I DID telll the staff about the difficulty on the phone - response was just "Well there is no other option" Hopefully i will get a digital secure key before this new one cacks out eh

I dont understand why i should actually need it to just log on=- other banks in my experience just ask for verification on new transactions not to merely logon My Co-Op account has a card reader- but only need to use that if setting up a new payment- makes far more sense to me Especially as i travel quite a bit and could do without carting roubd many pinpads card readers etc

frank777

I have an issue with Tesco Bank, when they don't recognize my PC they send a text to my mobile. I have to use my 30 year old hand held magnifying glass, the handle snapped off about 20 years ago, to read the Password they send and i've got to keep pressing the button to light up the screen on my mobile, it keeps going into energy save mode. I only use Tesco Bank for savings Direct Debit £1 a month, so I can live with it.

The magnifying glass serves it purpose:) useful for reading instructions on food labels - small print on poor colour combination