Warning re 24/7 Home Rescue

scd3scd4

Moderator



Can you please stop 24/7 using this page to spam and fill the whole thread with PR. This is not their website. This is ridiculous.

This is a deliberate system to push honest reviews and experiences into history.

ddaddy

I was going to say the same thing. They are trying to drown out truth's with noise.

247homerescue

mcaidjd2 wrote: »

Boiler broke down was quite relaxed at first as I had cover - or so I thought. I happily paid my £95 excess and was told that there would be a solution only to get an emial through a few days later stating that my boiler was "beyond economic repair" and not covered. The terms and conditions clearly state claims can be upto a maximum of £1000 so I thought I was safe - apparently not.

To add insult to injury, during the service which is included in the contract, the engineer (a different one) said the fix will be below £100. ANd having spoken with a local engineer he agrees. So I feel like I'm being scammed particularly as they have offered me the "opportunity" to pay a further £230 (in addition to my £95) and regular monthly payment to get it fixed.

There are lots of other experiences similar to mine.

Come on 24|7 prove me wrong and fix my boiler please. Ref:WS0191706 Job ID:230007

Dear mcaidjd2,

We are sorry that you feel you are being "scammed" by 24/7 Home Rescue. We can assure you that this is not the case and our parts are manufacture approved hence will result in a cost that may be higher than imitations. Imitations can terminate the warranty and mark it is as void.

If you wish to discuss this matter further, we would like to invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email. Once the email has been received, I will be able to personally investigate this case for you.


Kind regards,

James 24/7 Home Rescue

247homerescue

madascheese wrote: »

i have just left british gas to join this company for my boiler service, think i made a big mistake, i havent had anything in writing sent to me and i have been with them for 2 weeks, i had a phone call from them asking me if i leave 5 star feedback on trust pilot for them they will give me my first month for free, i need to look into cancelling contract with them now and going back to british gas, stupid me, perhaps the price comparison websites need to do their research before they advertise these companys.

Dear madascheese

We're sorry to hear that you feel you "made a big mistake" by joining 24/7 Home Rescue.

If you wish to discuss this matter further, we would like to invite you to contact our team directly via email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email. Once the email has been received, I will be able to personally investigate this case for you.


Kind regards,

James 24/7 Home Rescue

247homerescue

Cd01 wrote: »

I have just rang these amateurs to report a faulty diverter valve, and leaking boiler. I've been told my I'm not covered as technically the hot water works when the heating is on. The fact that it's minus 5 and we have a baby doesn't interest them. We had been away for a few days and my mother in law discovered the problem, and because it wasn't reported in 24 hours we are not covered. Shocking company, been with them 8 months and still never had a service, was told I would have to pay upfront for that and get money back????

Told the uninterested member of staff to stick their contract. (Text removed by MSE Forum Team) with sub standard customer service. You pay more with a reputable company for a good reason. Avoid 24/7 at all costs!!

Dear Cd01,


We're sorry to hear that you feel the services provided by 24/7 Home Rescue are not satisfactory. So we can investigate this matter further, please contact us via email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email.

Once you've sent the email, I will personally look into this case for you.

Kind regards,
James 24/7 Home Rescue

247homerescue

JuneG wrote: »

I had a very similar experience with them. Several call outs at £75, their engineer replaced a part with a 2nd hand part; and finally the whole thing was fixed by an independent engineer within an hour for £100. They deemed my system beyond economical repair, which it certainly is not. I have paid them hundreds of pounds for absolutely nothing. (text removed by Forum team)... and I would highly recommend everyone to stay well clear of this company.

Dear JuneG

We would like to apologise that you feel this way about the services provided by our company. We can assure you that all parts provided by 24/7 Home Rescue are sourced from reputable supplies and the Manufacturers. We can also ensure you that all parts used are Manufacturer approved and therefore may be more expensive than parts sourced from local plumbers.

If you wish to discuss this matter further, we would like to invite you to contact our team directly by email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email. Once the email has been received, I will be able to personally investigate this case for you.

Kind regards,
James 24/7 Home Rescue

247homerescue

scd3scd4 wrote: »

Moderator



Can you please stop 24/7 using this page to spam and fill the whole thread with PR. This is not their website. This is ridiculous.

This is a deliberate system to push honest reviews and experiences into history.

Dear scd3scd4,


MSE has expressly provided 24/7 Home Rescue the authority to respond to the posts on this forum.

24/7 take all complaints into serious consideration and we are taking full advantage of this forum in order to interact with our customers. We are also taking this opportunity to reassure forum users that their issues and complaints will be investigated thoroughly.

We are acting in full compliance of MSE's guidelines and we would like to ensure that all of the queries and issues raised in the previous comments to be dealt with in a professional and timely manner.

Kind regards,
James 24/7 Home Rescue

scd3scd4

247homerescue wrote: »

Dear scd3scd4,


MSE has expressley provided 24/7 Home Rescue the authority to respond to the posts on this forum.

24/7 take all complaints into serious consideration and we are taking full advantage of this forum in order to interact with our customers. We are also taking this opportunity to reassure forum users that their issues and complaints will be investigated thoroughly.

We are acting in full compliance of MSE's guidlines and we would like to ensure that all of the queries and issues raised in the previous comments to be dealt with in a professional and timely manor.

Kind regards,
James 24/7 Home Rescue

Ok James. Then in a spirit of openness and fairness. You won't mind if we paste reviews from Trustpilot here will you?

Or will you ask for them to be removed again?

247homerescue

DEE_SMITH wrote: »

{Text removed by MSE Forum Team}
The "Emergency Hotline" is a joke = 20 minutes on hold. Finally got through and was informed that £75 excess needed to be paid on a card on the phone - for an engineer to come out (during freezing/snow conditions) when boiler broken down (hot water and heating). Once excess was paid by Debit Card they informed me that the Engineer would be out in 3 days time !!. Took a day off from work engineer arrived midday to tell us he needed to order a part and the office will call me. WELL same as most people on here = we were told in a phonecall after the Engineer had left that our Boiler was "beyond economic repair" .......(absolute [email]b@ll@cks.....Oh[/email] but if we paid another upfront fee of £240 they would send an engineer and we would still need to pay for the cost above and beyond the £240 plus VAT ! JOKERS.. phoned a local Plumber out who fixed it within 2 hours for £200... said there was only a small part needed fitting and apart from that the boiler was in good working order. {Text removed by MSE Forum Team} Enquired as to getting the £75 excess payment back as their Engineer had not actually rectified the problem. OH NO OF COURSE THAT PAYMENT WAS MANDATORY NO REFUND !!!!!!!!!

Dear Dee Smith,


We are sorry to hear about your frustration with our service. Once a breakdown is reported, we aim to get an Engineer out within 24 hours. However, sometimes this isn't possible due to adverse weather conditions.

If you wish to discuss this matter further, we would like to invite you to contact our team directly via email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email. Once the email has been received, I will be able to personally investigate this case for you.

Kind regards,
James 24/7 Home Rescue

247homerescue

Abuhaneefah wrote: »

Which Ombudsman?

{Text removed by MSE Forum Team}

Boiler beyond economical repair.

My parts cost £26 from a local plumbing shop, they quoted £130.
They are also refusing to refund my excess even though they didn't repair anything.

Dear Abuhaneefah,

We are sorry to hear that you feel this way about our services. We can confirm that all of your posts have been acknowledged.

24/7 Home Rescue sources all of it's parts from the Manufacturer. However, due to the parts being Manufacturer approved and original, prices are often higher than imitations.

If you wish to discuss this matter further, we would like to invite you to contact our team directly via email at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email. Once the email has been received, I will be able to personally investigate this case for you.

Kind regards,
James 24/7 Home Rescue