Wrong Price Displayed

jayp01

Hi and happy holidays to all....

A Food Processor in John Lewis was displayed in John Lewis at £249.99.

I ask the salesman to check to see if they had the chrome one in stock and when he returned, he said that the price of this is £281 and not the price displayed.

The price difference was checked with a shop floor manager, who said that the price labels sometimes fall off and sometimes are moved by their customers.

I challenged them, but the declined to sell the item at the price displayed.

I have taken a photo of the shelf of food processors where my selected item is displayed and that the higher price (£281) was not incorrectly placed on that shelf or another nearby.

I would like to raise this formally with John Lewis Customer Service and need some help on what grounds I should have been sold that item at the lower price displayed.

Thanks in advance for your help and Best wishes for this Festive period.

hop3y

jayp01 wrote: »

Hi and happy holidays to all....

A Food Processor in John Lewis was displayed in John Lewis at £249.99.

I ask the salesman to check to see if they had the chrome one in stock and when he returned, he said that the price of this is £281 and not the price displayed.

The price difference was checked with a shop floor manager, who said that the price labels sometimes fall off and sometimes are moved by their customers.

I challenged them, but the declined to sell the item at the price displayed.

I have taken a photo of the shelf of food processors where my selected item is displayed and that the higher price (£281) was not incorrectly placed on that shelf or another nearby.

I would like to raise this formally with John Lewis Customer Service and need some help on what grounds I should have been sold that item at the lower price displayed.

Thanks in advance for your help and Best wishes for this Festive period.

Is it advertised on their website at the higher price?

jayp01

Does anyone know how to attach photo's to their threads?

JJ_Egan

You have no rights as they did not sell you the product at a different price to the one displayed .

jayp01

hop3y wrote: »

Is it advertised on their website at the higher price?

The 4200XL is not on their website.


They are showing the 3200XL and the 5200XL.

hop3y

jayp01 wrote: »

The 4200XL is not on their website.


They are showing the 3200XL and the 5200XL.

Regardless, you didn't buy it so...

JimmyTheWig

jayp01 wrote: »

I would like to raise this formally with John Lewis Customer Service and need some help on what grounds I should have been sold that item at the lower price displayed.

There are no legal grounds on which you should have been sold this at the lower price. No contract is made until payment is accepted.

If you feel that the store may be doing this systematically to tempt customers into the store or tempt them to buy when there then you can raise it with the ASA. But if successful that would result in John Lewis getting into trouble rather than you getting the item for the cheaper price, if you see what I mean?

You are perfectly entitled to take the issue to John Lewis Customer Services. Tell them you are disappointed that they wouldn't honour the price. Ask them if they will honour it for you as a gesture of goodwill.
The key thing to remember is that they don't have to do anything for you. If you go in all guns blazing then the chances are they'll tell you "tough". But if you come across as a nice customer, a regular, valued customer - someone who is worth keeping as a happy customer even if it means they lose £31 on the deal - then you might just get a result.

jayp01

JJ_Egan wrote: »

You have no rights as they did not sell you the product at a different price to the one displayed .

Many thanks, but this has happened to me in Boots and they accepted the price was wrong and I was sold the item at a lower price.


Isn't there something in contract law states that they are inviting you to buy with the price displayed ? Sorry I'm not fully conversant with the details of this.

visidigi

jayp01 wrote: »

Many thanks, but this has happened to me in Boots and they accepted the price was wrong and I was sold the item at a lower price.


Isn't there something in contract law states that they are inviting you to buy with the price displayed ? Sorry I'm not fully conversant with the details of this.

Even if it was correctly labelled they don't have to sell it to you.

The Boots scenario was something they chose to do, they were not obligated to do so.

antrobus

jayp01 wrote: »

....Isn't there something in contract law states that they are inviting you to buy with the price displayed ? ....

Yes, it's called an 'invitation to treat'.

See; Pharmaceutical Society of Great Britain v Boots [1953]

gik

Is this it?


http://www.johnlewis.com/magimix-4200xl-blendermix-food-processor/p231287544?sku=232119837&kpid=232119837&s_kenid=74744b0d-5925-4318-bb91-1b5b4b2ac04d&s_kwcid=402x28385&tmad=c&tmcampid=73&kpid=232119837