Compensation from BT?

andrewwales666

Hi,this question is on behalf of my daughter,she has just moved house and BT were going to supply broadband,the agreed date was December 12th , BT now say that it cannot be installed till the new year due to a fault,can she claim compensatin and could she now cancell the contract with no come backs on her due to BT unable to keep to the aranged date.

Many thanks
Andrew

andrewwales666

Hi all,
this post is on behalf of my daughter, she has moved house and arranged with BT to have broadband installed on December 12th, BT now say they cant install untill the new year due to a fault. Can she now claim compensation and could she cancell the contract with no comebacks on her due to their failure to install on the agreed date.

Many thanks

Andrew

JJ_Egan

No compensation but she can ask if will they allow a cancellation . But as the broadband comes down the BT line this fault will probably transfer to the new provider .

JJ_Egan

See your identical post .

AJXX

Compensation for what exactly? This is the 3rd thread I've come across today where someone has had a minor invonveniance and asking for compo, it's hilarious.

andrewwales666

yes AJXX, people giving a comple date then reneging on that date is hilarious

Browntoa

they should'nt bill for the broadband until its working , they may offer a reduced rental charge for a while

but go "nice" on the phone not all guns blazing as its more likely to work, something along the line of "I hope I won't get billed until its working" and "is there anything you can do to help because of the inconveniance ? "

AJXX

andrewwales666 wrote: »

yes AJXX, people giving a comple date then reneging on that date is hilarious

No, what I mean is thinking you/your daughter is then entitle to compensation because of something so frivolous is hilarious.

AJXX

OP don't expect superior service from BT, by your own admission you are "!!!!ed off" and "shouting at" call centre works who are not to blame for the problem - they're probably not inclined to go out of their way to help.

Also, I'd strongly suggest forgetting about Netflix and Xbox live via a dongle.

First of all the speeds will be crap/lagging (unless you have good 4G) and secondly data costs will exceed £10 within the first few hours.

Buzby

Compo is paid if a business line is not installed by the agreed date. Residential, not a chance until the service is officially activated. Many things can conspire to prevent service starting - they actually want your custom, not give you dates then wind you up because they prefer to.