Advice on cancellation after 10 days of Eclipse service! 28 July 2007 at 3:10PM edited 30 November -1 at 1:00AM in Broadband & Internet Access 3 replies 475 views

Instigator

Hi all,

Need some advice.

I migrated to Eclipse internet and was fully aware that they have a 6pm-midnight restricted service. Their advertisements also stated at all other times there are unlimited downloads.

Now after 10 days of using the service I've realised this is so untrue! Even in off-peak times they are restricting the service to 2mbps out of the 8mbps line I have. I have contacted them asking for a MAC and they state I have to pay £47 to cancel. £47 to cancel for a service which they mis-advertised and mis-sold to me?????

I have no problems paying for the amount I have used the service for i.e monthly charge/days used.

I am paying by direct debit and wanted to know my rights with regards to cancelling the direct debit and forcing them to issue me with a MAC.

Or I can take them to a small claims court but is it really worth the hassle?

Any advice will be appreciated.

cheers!

Quentin

Are you sure you should be getting more than 2mbps?

This is within BT's "acceptable" speed on a Max set up.

Instigator

Yes my line is synced at 8mbps and on my previous ISP I used to download at 8mbps

Quentin

You were extremely fortunate! (Normally you sync at a higher speed than the actual download you get).

The problem now is that the MAX service is "up to" 8mb, and as long as you are getting your 2, then BT will say that is acceptable.