Ebuyer: missed delivery twice, no compensation offered

Nodding_Donkey

DaveTheMus wrote: »

So you're not financially worse off then.

Of course he is, taking two days holiday has a monetary value.

societys_child

Nodding_Donkey wrote: »

Of course he is, taking two days holiday has a monetary value.

The op hasn't mentioned anything about taking the days as "holiday".

Nodding_Donkey

societys_child wrote: »

The op hasn't mentioned anything about taking the days as "holiday".

Well he's either taken two days holiday or two days unpaid. Either way the days have a monetary value.

The other option is that his company have given he the time off out of the goodness of their heart.

Which is more likely?

visidigi

Nodding_Donkey wrote: »

Well he's either taken two days holiday or two days unpaid. Either way the days have a monetary value.

The other option is that his company have given he the time off out of the goodness of their heart.

Which is more likely?

Why can't he be retired?

lovinituk

Nodding_Donkey wrote: »

Of course he is, taking two days holiday has a monetary value.

You still don't get it. He was paid for those holidays so is not out of pocket. The only potential inconvenience is that he now can't take those holidays at another time in the future. There is no financial loss. It's a consequential loss.

sebtomato

Well, I have raised a money claim, and ebuyer got in touch very quickly (within 2 working days of receiving the notice). They offered to pay for the full claim, plus legal fee. It would have been much cheaper for them to offer the smaller compensation when asked, but clearly their policy is not to provide compensation, unless a small claim/money claim is raised.

Therefore, "advice" received on this thread was not so helpful: sometimes, it's all about just making a claim, even if there is no financial loss (as long as the claim for inconvenience caused/time wasted is reasonable)

OlliesDad

sebtomato wrote: »

Well, I have raised a money claim, and ebuyer got in touch very quickly (within 2 working days of receiving the notice). They offered to pay for the full claim, plus legal fee. It would have been much cheaper for them to offer the smaller compensation when asked, but clearly their policy is not to provide compensation, unless a small claim/money claim is raised.

Therefore, "advice" received on this thread was not so helpful: sometimes, it's all about just making a claim, even if there is no financial loss (as long as the claim for inconvenience caused/time wasted is reasonable)

You have been lucky as if it went to court you would have almost certainly lost due to not following the pre-action protocol.

sebtomato

OlliesDad wrote: »

You have been lucky as if it went to court you would have almost certainly lost due to not following the pre-action protocol.

...which is to try to settle the issue with the supplier directly, before raising a claim. Exactly what I did. Ebuyer confirmed that I tried to settle the issue with their escalation team first.

So you are saying that ebuyer's legal department decided to pay the claim instead of going to court, despite their vast experience in that subject (given the number of customers they have) and the fact that I was almost certain to lose? Does not make sense, does it?

The advice that inconvenience and waiting at home is not sufficient to claim for compensation, given lack of demonstrable financial loss, is not correct.

I encourage people to raise reasonable money claims, if the supplier does not want to provide compensation for inconvenience caused.

visidigi

sebtomato wrote: »

...which is to try to settle the issue with the supplier directly, before raising a claim. Exactly what I did. Ebuyer confirmed that I tried to settle the issue with their escalation team first.

So you are saying that ebuyer's legal department decided to pay the claim instead of going to court, despite their vast experience in that subject (given the number of customers they have) and the fact that I was almost certain to lose? Does not make sense, does it?

The advice that inconvenience and waiting at home is not sufficient to claim for compensation, given lack of demonstrable financial loss, is not correct.

I encourage people to raise reasonable money claims, if the supplier does not want to provide compensation for inconvenience caused.

Its all about the money. Say as a complete random number their cost is £200 an hour and your claim is for £100 they won't fight it.

That doesn't make it right though. Its just simple maths.

sebtomato

visidigi wrote: »

Its all about the money. Say as a complete random number their cost is £200 an hour and your claim is for £100 they won't fight it.

That doesn't make it right though. Its just simple maths.

So simple maths and common sense made me lucky this time then to get compensation from ebuyer?