buried telephone line - no line plant

iniltous

You have to remember that BT or Openreach have already satisfied the USO , universal service obligation, their lineplant has been rendered unusable by actions of others, so the reinstatement is chargeable and it doesn't mater who the service provider is, BT Retail, EE or anyone else,
If someone built a brand new, never been served before property, then OR would meet the first £3000 or equivalent in man hours, and anything over this would be chargeable to the end user.

Retrogamer

iniltous wrote: »

it doesn't mater who the service provider is, BT Retail, EE or anyone else,

Some of the service providers may be willing to absorb the cost so not to generate any bad PR

brewerdave

Retrogamer wrote: »

Some of the service providers may be willing to absorb the cost so not to generate any bad PR

...can't see it - PR or not:rotfl:

Norman_Castle

LAD=30 WORKING DAYS
COST=£1187.49
Excess charges will be applicable for this order.
No solutions will be executed until customer agreement is
obtained.
Total Excess Charges are £1187.49 excluding vat.
Survey Charge £255.58
Breakdown of charges items :-
By BT:
Provision of new Small Footway box £704.89 X 1
Duct Footway: 1mts @ £40.56/Metre
Duct Soft: 7mts @ £20.28/Metre = £141.96
Cable in duct: 10m X £4.45 = £44.50

As a large proportion of the cost seems to be the footway box finding the cable in your garden could make this much cheaper. Can you find out exactly what you are looking for and how deep they are normally buried?.

Retrogamer

brewerdave wrote: »

...can't see it - PR or not:rotfl:

I've previously worked with a few ISP's who absorbed much higher charges than that when they didn't need to, to avoid negative PR

littleboo

Retrogamer wrote: »

I wonder if it's possible to go with BT, they absorb all the costs then leave during the 7/14 day cooling off period that should start once the services have been activated.
That way you can go with a different ISP

I dont think there is a cooling off period, once the service is provided, you are in contract.

tomtontom

Retrogamer wrote: »

I've previously worked with a few ISP's who absorbed much higher charges than that when they didn't need to, to avoid negative PR

It would be very helpful if you told us who these few ISPs are?

Retrogamer

tomtontom wrote: »

It would be very helpful if you told us who these few ISPs are?

Sadly they don't exist anymore, but i'd imagine there are other ISP's out there that operate the same way in regards to absorbing customer charges.

Sterlingtimes

When your solicitors arranged your conveyance, did he/she establish that a telephone line was connected to the property? Did the developers make any representations concerning the line? This may have done by no more than tick a box. If the developers damaged the line then responsibility may well lie in their direction.

I would have expected a solicitor/conveyancer to have addressed a matter of such fundamental importance.

diamonds

AS Sterlingtimes^