Currys PC world complaint - law broken and not correcting

jmp1971

visidigi wrote: »

Sounds like the USB is for the reinstall of the O/s

Does your photo of the item and price says it comes with a USB stick?

If not then they haven't done anything wrong.

p.s. you should read what you write before you send it, it does not help your cases with so many spelling and grammatical errors.

The spelling mistakes don't make a difference. The point is they have broken the sales of goods act by incorrect display and retaining the goods. Trading standards are now dealing with it so spelling has not done anything to the case whatsoever.

jmp1971

gik wrote: »

Not the best use of £280 given the OP's financial state.

What's my financial state got to do with it? It's my sons money that he has saved to buy a laptop to use for college. What do you know of my financial state?

jmp1971

Thank you for all the useful replies.

Esqui

gik wrote: »

How can we tell if you are being a knob online or in store?

You just have to know. That said, it's usually aimed at the manager when I'm...y'know...a bit hormonal. And also when I'm right and he's wrong. Like when he says "Hey Esqui, can you set up 80% of all our laptops", and I reply "No, that is a stupid idea. It was a stupid idea last month, and it is again now." Apparently, some stores want to do 100%, which is even worse. But as long as they know the process for this situation, they'll be fine.


On another note, it wouldn't be a case of just taking the USB out of the box. Most laptops will only let you make one set of recovery media, so if the store had kept the USB, OP may not have been able to create their own. And if the laptop had failed and needed the USB, OP may have had to pay out to get one direct from the manufacturer, through no fault of their own.


There is a defined process for the situation where the only one left is already setup with recovery media created, and the customer does not want to pay for it.


One thing I can't tell though, although I may have missed it in the first post - was there actually a USB in the box?

visidigi

jmp1971 wrote: »

The spelling mistakes don't make a difference. The point is they have broken the sales of goods act by incorrect display and retaining the goods. Trading standards are now dealing with it so spelling has not done anything to the case whatsoever.

Yes it does. Because if it gets to court the words you have written have a different meaning to what you intended.

As for it being the reset USB - I would imagine its a USB stick the store owns and uses to reset laptops. They create the stick using the recovery system on one of the laptops (which can usually be reused on many laptops and doesnt impact the license on individual recovery settings.

The £55 is probably the overpriced charge to buy the USB stick in store. They are right, the laptop cannot be used without it until they have completed the restore.

Once completed though you can use the laptop and then buy your own USB stick off amazon for £4 and create your own recovery stick.

The USB is clearly not part of the purchase as you ignored the question of it being on your specification/price photo.

You've got this situation wrong from what you have shared so far...we can only advise you based on what you tell us.

Poppie68

Without meaning to offend I at first thought you were foreign but now I think that in the process of being very angry you wrote a 'complaint' that reads like a foreign farce.

When putting a complaint down into black and white it should be straight to the point, factually correct and written in the least amount of words that is possible.
Your complaint is very very long, jam packed with all kinds of mistakes but surprisingly or not your demand for compensation was clear.

IMO the complaint has come across as if the author is a very irate, angry and possible serial complainer of which they see and read frequently and your complaint has been filed under 'bin it' along with all the complaints that don't hold much substance.

I hope your son has a happy christmas regardless and who knows he may pick up a bargain in the sales.

Money-Saving-King

jmp1971 wrote: »

Trading standards are now dealing with it

I thought they didn't take up individual cases?

Apples2

I thought the OP told Currys to send it to Trading Standards, as if that will happen.

jmp1971 wrote: »

I have also seeked advice and have asked that my complaint is sent to trading standards.

peachyprice

Money-Saving-King wrote: »

I thought they didn't take up individual cases?

Or work Sat/Sun

CoolHotCold

The £55 is for the USB Recovery Stick and ShowHow.

If it was a clearance model (as in last one) than it should be .97 or .98 accompanied by a yellow ticket showing clearance.

It may however just be the last one in the shop, so the customer advisor agreed to arrange for it to be restored back to factory settings for sale.

Now two things may have happened.

As the it was Restored and then purchased the day after (should have been the other way round, Sell first, Restore, then collect when done) the KnowHow department may have (due to lack of paperwork) Restored it back to factory settings and made it a Walk Out Working (aka £35 Recovery USB stick) ready for sale, or they restored it back to factory settings and thats it.


What is likely to happen (from the managers response and the way he acted) is likely the first one, KnowHow Restored it, created the USB stick and left it ready for sale, the Manager knows this and saw the customer adviser giving it away and saw you "stealing" services carried out.

Now, if what you say (and the way he acted) was true, then it is totally out of order, even if it was Setup, you never agreed or knew about it.

It may have just been a very bad day for the Manager, but it's no excuse, a reason, but inexcusable for a person in a managerial position.


Anyway, Try sending it to customerservices@knowhow.com and also LetUsKnow@KnowHow.com

Also, Write a letter of complaint, attach a email and phone number and deliver it to the stores KnowHow department to email to their internal complaints department where it will be fed back to the regional manager.