Hudl 2 charging problem. Tesco will not replace only repair

unholyangel

Bertie if it helps any they were talking about clarifying existing law next year by making the period of acceptance 30 days in most cases.

IMO 8 weeks is way too long unless there was more to it (ie buying winter sports gear in summer).

But if acceptance has occurred, you can only force a refund if the seller cant repair/replace within a reasonable time and without causing significant inconvenience (and i'm sorry but i'm with others that going without a tablet is an inconvenience, but not a significant one) or if a repair/replacement are impossible or disproportionately costly.

As a note of interest, they were also talking of giving the retailer only 1 chance to repair - where at present it would be what is deemed "reasonable". By talking I mean there has been drafts sent out for consultation to retailers, cab and others but no legislation has passed yet so changes could happen.

RumRat

Brummagem_Bertie wrote: »

I'll argue to my dying breath with anyone who disagrees with me

Evidently......

sooraz

I took a Nexus 7 back to Argos because it had stopped working.I had had it for 20 months. Quoted, not fit for purpose. I went on twitter to the Argos an Asus accounts and lodged my complaint. I got a full refund and did it also for a friend. Companies do not like you going on Twitter.

Brummagem_Bertie

RumRat wrote: »

Evidently......

Not a fan of irony, I take it?

Fightsback

Brummagem_Bertie wrote: »

Not a fan of irony, I take it?

I prefer IRN-BRU as it doesn't have the bitter after-taste of irony

RumRat

Brummagem_Bertie wrote: »

Not a fan of irony, I take it?

Totally.......But, as it took you three months to think of a reply, you have lost any impact you may have been desperate to achieve.;)

kwikbreaks

Leaving aside arguments about rights, SOGA, etc. I think it's worth mentioning the Tesco Hudl repair process in practice...

I bought my grandson a Hudl 1 the Christmas before last. The headphone socket stopped working correctly in January (about 14 months from purchase). I checked their policy with local Tesco and was given a claim form to submit. Tesco accepted responsibility and arranged a courier pickup. A few days later the replacement (a recon in excellent condition) was delivered by courier.

So it won't be weeks it will be a few days. The replacement will have been wiped and had the latest firmware installed so pull off anything you wish to keep - you'll need to pull down your apps etc. from the Play store again.

Scott_T

The dodgy charger port is a known issue

Thus should be deemed not fit for purpose

Fight your case as it depends who you deal with some are better than others!

Brummagem_Bertie

RumRat wrote: »

Totally.......But, as it took you three months to think of a reply, you have lost any impact you may have been desperate to achieve.;)

Wrong again.

Brummagem_Bertie

kwikbreaks wrote: »

Leaving aside arguments about rights, SOGA, etc. I think it's worth mentioning the Tesco Hudl repair process in practice...

I bought my grandson a Hudl 1 the Christmas before last. The headphone socket stopped working correctly in January (about 14 months from purchase). I checked their policy with local Tesco and was given a claim form to submit. Tesco accepted responsibility and arranged a courier pickup. A few days later the replacement (a recon in excellent condition) was delivered by courier.

So it won't be weeks it will be a few days. The replacement will have been wiped and had the latest firmware installed so pull off anything you wish to keep - you'll need to pull down your apps etc. from the Play store again.

So it wasn't a repair but a replacement and we still don't know how long a repair would take.