ParkingEye add insult to injury

Marylynn1949

I paid double the necessary parking charge because it was too dark to see the list of charges at the paypoint. I then received a £100 penalty notice, which I obviously did not appeal against, but suggested they check their facts properly. I also claimed a refund of £2 overpaid, and a further payment of £20 for embarrassment and distress caused by the receipt of an unwarranted demand, which would be going to charity.
Got 2 letters back.
(1) "We can confirm that this charge has been cancelled and there is no outstanding payment due on this account."
(2) "All invoices issued to ParkingEye in relation to any alleged loss, cost or expense or opayments sought in relation to payment, appeal or any other issue by motorists are categorically rejected. You have not formed a legally binding contract with ParkingEye, under which any right to invoice for payment for goods or services may arise; therefore as stated your invalid invoice is rejected."
In the first instance, it was their mistake. Would it have really hurt them to apologise?
In the second instance, do they have a right to ignore a counterclaim?
I tried phoning them up to speak to a manager. First of all they said they had cancelled the charge, so what did I want to talk about? Then they said I had overstayed the time. Then they agreed that I hadn't. Then they didn't want to talk to me any more.
The managing director of this company is Paul Dawson, but it is owned by Capita.
Is there any point in pursuing this as a matter of principle? I have tweeted to Capita about it, but only got a response from another motorist.

bazster

You'll get nowhere. And nor will you be taken seriously anywhere if you persist in writing in Comic Sans MS, the world's most annoying font.

The_Deep

What is wrong with it?

http://www.bbc.co.uk/news/magazine-11582548

Marylynn1949

Yes I know, lots of people get more exercised about the font than about
the content of the message.

bazster

Exactly. You want the content to be read, noted and acted upon, not ignored because it's in a stupid child's font.

http://www.comicsanscriminal.com/

SevenTowers

Can we get back to the OP's original query? For those offended by Comic Sans MC, here it is in Verdana:


I paid double the necessary parking charge because it was too dark to see the list of charges at thepaypoint. I then received a £100 penalty notice, which I obviously did notappeal against, but suggested they check their facts properly. I also claimed arefund of £2 overpaid, and a further payment of £20 for embarrassment and distress caused by the receipt of an unwarranted demand, which would be going to charity.
Got 2 letters back.
(1) "We can confirm that this charge has been cancelled and there is no outstanding payment due on this account."
(2) "All invoices issued to ParkingEye in relation to any alleged loss,cost or expense or opayments sought in relation to payment, appeal or any other issue by motorists are categorically rejected. You have not formed a legally binding contract with ParkingEye, under which any right to invoice for payment for goods or services may arise; therefore as stated your invalid invoice is rejected."
In the first instance, it was their mistake. Would it have really hurt them to apologise?
In the second instance, do they have a right to ignore a counterclaim?
I tried phoning them up to speak to a manager. First of all they said they had cancelled the charge, so what did I want to talk about? Then they said I had overstayed the time. Then they agreed that I hadn't. Then they didn't want to talk to me any more.
The managing director of this company is Paul Dawson, but it is owned by Capita.
Is there any point in pursuing this as a matter of principle? I have tweeted to Capita about it, but only got a response from another motorist.

The_Deep

Exactly. You want the content to be read, noted and acted upon, not ignored because it's in a stupid child's font.

Does this stupid child have a name?

Trebor16

bazster wrote: »

You'll get nowhere. And nor will you be taken seriously anywhere if you persist in writing in Comic Sans MS, the world's most annoying font.

What a stupid comment to make, totally unhelpful to the OP.

rdr

Comic sans has a very important use -deciphering complex passwords

dl1Inmh in arial becomes dl1Inmh in comic sans, it is the easiest way to tell a lower case L from an upper case i.
I discovered this when I nearly wiped my pc when sent a new password in arial.

Marylynn1949

Am I to assume that no-one has anything of any value to add to this thread? You just want to continue to criticise of my choice of font? How disappointed I am with MSE forum users.

The_Deep

With respect Marylynn there is very little of value to add. You have beaten PE and they have thrown a strop, what did you expect, a dozen roses?

However, for the record, I rather like CSMS. I use it to sell items on eBay. I suspect that Mr Baster has granite worktops in his kitchen, and pays over £30 for a reed diffuser.