Is it possible to cancel without incurring charges?

sho_me_da_money

Hi All,

My son and daughter in law have a holiday planned in June next year. They booked with TravelBag and have recently learned that they will not be able to go. I believe they have paid 100% of the funds up front.

Is there any way they can cancel and/or recover their funds?

sho_me_da_money

I have read the the following on the website and I really dont understand how to interpret it:

What if I want to cancel my holiday/flight/hotel?
Should you or any member of your party need to cancel your confirmed arrangements, the party leader must immediately notify us in writing. Your notice of cancellation will only be effective when it is received by us.

The following cancellation charges* will be payable where you cancel or your booking is cancelled in accordance with these Booking Conditions (e.g. where you fail to make payment as required) except where otherwise stated. The cancellation charges set out below exclude any amendment charges. Amendment charges and insurance premiums are not refundable in the event of the person(s) to whom they apply cancelling.

Please note that where an outbound portion of your flight coupon is not used, the return sector will be automatically cancelled by the airline and will be classed as void. No automatic right to any refund exists for part-used tickets.

Period before departure written notification of cancellation is received by us and cancellation charge
63 days or more Total flight cost plus 35% of all other elements relating to the booking (or the deposit amount whichever is the greater)
62 - 42 days Total flight cost plus 50% of all other elements relating to the booking (or the deposit amount whichever is the greater)
41-34 days Total flight cost plus 70% of all other elements relating to the booking (or the deposit amount whichever is the greater)
33 - 21 days Total flight cost plus 90% of all other elements relating to the booking (or the deposit amount whichever is the greater)
Less than 21 days 100% of total cost of booking.

sho_me_da_money

Who gets the flight refunded? The person who bought the flight or Travelbag?

DTDfanBoy

suicidebob wrote: »

They get their flight refunded, plus 35% of the hotel.

I think you've got that the wrong way around, the cancellation charge is total flight cost + 35% of the hotel cost.

They'll receive a 65% refund of the hotel cost.

suicidebob

DTDfanBoy wrote: »

I think you've got that the wrong way around, the cancellation charge is total flight cost + 35% of the hotel cost.

They'll receive a 65% refund of the hotel cost.

Oh yeah. I did think the flight refund was a bit generous!

sho_me_da_money

They have no hotel booked.

They booked 2 return flights only. Does that mean they get nothing back?

DTDfanBoy

sho_me_da_money wrote: »

They have no hotel booked.

They booked 2 return flights only. Does that mean they get nothing back?

They should be able to claim back the airline passenger duty, less any admin fees the airlines charge.

sho_me_da_money

Hmm, somehow I dont think the APD will be anywhere near the amount they spent. Any other options?

Is it worth flogging them?

dzug1

You can't sell them - at least not without incurring charges on probably the same scale as cancelling.

Voyager2002

They may be able to claim on their travel insurance.

sho_me_da_money

You ready for this - they have not bought any travel insurance as of yet.
I believe the tickets were bought with an Amazon Mastercard. I wonder if they have any insurance....