DVLA complaint

Ralph-y

Opps .... note to all (may be it should be in the forum rules) do not post whilst drinking

OK my intended next move is to complain re the unsigned letter , while I compose a letter to the DVLA Independent Complainants Assessor.

With reference to my intended FOI requests ......................

"How many complaints have the DVLA received in the last calender year with regards to complaints about Private Parking Companies?

How are they recorded? Can each complaint be referenced?

How many of them where upheld or dismissed?"

If any one has alternatives then please say ....

Ralph:cool:

DoaM

How many of them where were upheld or dismissed?

stator

Sounds like they are claiming that when the old terminal building stopped being used in 1986 and the new one built that the byelaws no longer apply to the new site. I guess the wording of the byelaws would be key.

The old airport was in a different place:
https://www.google.com/maps/place/53%C2%B020%2751.8%22N+2%C2%B052%2750.3%22W/@53.3433436,-2.8719839,3243m/data=!3m1!1e3!4m2!3m1!1s0x0:0x0?hl=en

nigelbb

Firstly the unnamed respondent from the DVLA should learn to spell bylaws correctly. Secondly "Consequently these byelaws are regarded by the airport as obsolete." does not mean that they are repealed & while the airport may regard them as obsolete they are still in force until proved otherwise in a court.

Ralph-y

When FOI requests are made to the DVLA is there a specific form or web site?

I presume after searching for the last hour that there is not?

Ralph:cool:

bazster

http://lmgtfy.com/?q=dvla+foi+request

Ralph-y

:rotfl:

I had been on that and many other pages and it appeared to me to just be a page for DoT FOI request form

I presume that

"This form is for requesting recorded information held by the Department for Transport and our Executive Agencies."

the DVLA falls under Executive Agencies.?

just found ........

Driver and Vehicle Licensing Agency (DVLA)
Freedom of Information
Driver & Vehicle Licensing Agency
Longview Road
Morriston
Swansea
SA99 1AW
Ralph:cool:

Ralph-y

Ok unless any one suggests other wise I am sending the below to the DVLA CEO.

Dear Mr Morley,
I have previously written to you to complain about your Customer Complaint Resolution Team on the 12th of January 2015.
I received a reply from Jamie Pickering, of the Data Sharing Policy Strategy, Policy and Communications Directorate, on your behalf, dated 28th January 2015.
I replied on the 5th February 2015 stating as to why I found the reply to be factually incorrect.
I finally received a patronising reply on the 3rd March 2015 which was unsigned , un addressed (no typed name) and no letter head reference code given!


Is this type of professional behavior acceptable? The unsigned letter had further inconsistencies and factual errors. It included a 'how to make a complaint' leaflet, again patronising. I was already aware of your complaints procedure. The letter has politely but essentially told me to go away.


In order to make my complaint regarding this and previous matters to the Independent Complaints Assessor I require the name and position of the individual person or persons who sent the afore mentioned letter out.


Further I wish to point out in simple layman's terms that the DVLA's acceptance of the parking company VCS and JLA's Legal Service Managers opinion that the bye-laws are obsolete, is at best, nieve of the DVLA
Have the DVLA ever taken the time to check out the legal situation themselves?



As late as the 2nd of March 2015 a House of Lords request :
"2nd March 2015

To ask Her Majesty’s Government whether they will place in the Library of the House a copy of the by-laws currently in force that regulate the operation of Liverpool Airport.” Hansard source (Citation: HL Deb, 2 March 2015, cW)



was complied with and is available to be viewed.



I make this observation to your good self so that latter claims of ignorance can not be made, after complaints to the Independent Complaints Assessor , Parliamentary Health Service Ombudsman and my MP.










Yours sincerely,


Ralph:cool:

DoaM

The letter has politely but effectively essentially told me to go away. (Effective suggests they succeeded - they obviously didn't)

ICA? Did you mean ICO? If not, what is ICA? (Similarly PHSO. Maybe spell out who/what they are then show the abbreviation?)

Naive not nieve.

Themselves not them selves

Ralph-y

Thanks for that ..... I have just sacked the wife who is my spell checking secretary

No wonder newbies get lost some times .....;)

ICA =Department for Transport's Independent Complaints Assessor

the ICO is next and then the Parliamentary & Health Service Ombudsman ........

I will re type the full words , but I would hope the the CEO would know the acronyms used by the DVLA

Ralph:cool: