£3 Truprint photo 'mug' offer via MSE!

gik

CC/amex, bank statement? Chill...it will be resolved with a bit of patience. It's £2 not £200, just wait it out and it will sort itself.

Denando

They replied to me saying my £1 would be refunded in 2 weeks. Wonder how many people won't notice/bother asking for the refund.


I'm now an ex-Truprint customer.

gwapenut

I've found an unauthorised charge as well. I ordered something from Boots Photo (also serviced by Snapfish), and I've had an additional £1 transaction. Again, they said it was a "dummy" transaction which would be refunded - but it has not been refunded after 1 month. And yes it is real, I've paid it on my bill. They money has gone from my own bank account.

Yes it's only £1 - but £1 x lots of customers = £ lots.

Mine was also Barclaycard (Amex), so maybe something Snapfish are doing is incompatible with BC ....

Have any non-Barclaycard (or non-Amex?) customers had unauthorised additional charges on a snapfish / Truprint / Boots Photo order?

SevenOfNine

gik wrote: »

CC/amex, bank statement? Chill...it will be resolved with a bit of patience. It's £2 not £200, just wait it out and it will sort itself.

It didn't. Truprint did not return the charge in spite of me asking nicely several times. So I told Barclaycard to retrieve it. Sent them a hard copy of Truprint T&C's & Barclaycard could see I'd been charged but never refunded.

They took the charges back from Truprint & credited my a/c. Yes, all for a measly 2 x £1 for me - but a VERY nice little earner for Truprint for all those £1 they are not returning.

Dishonest, regardless of amount.

gwapenut

They've pretty much said it is now my problem. To give it 31 working days (what...?) to revert in the case of Amex, and if not I have to call up my bank and waste time pleading for a £1 refund.

I've instructed them to permanently delete my credit card details. I will not do business with companies who make unauthorised transactions on my credit card, whether calling themselves BootsPhoto or Truprint or Snapfish, and whether £1 or £100.

Once an ethical boundary has been crossed, you don't know how far they'll go in abusing your trust.

Denando

I emailed them back in December and got a response telling me the £1 would be refunded within 2 weeks. No apology. Surprise, surprise, it hasn't. I've just emailed again.


It does seem strange that some people get it for £3, I had one additional £1 charge and 7o9 had two additional charges.


I would have happily paid £4 for the mug if that was the advertised price, but will not be cheated like this.


More annoying is that I regularly buy these as gifts and now I have to find a new supplier.

gwapenut

Theoretically, the root cause has now been identified and refund should in due course be issued to all affected customers, whether boots or truprint, once affected customers have been identified.

While I often have doubts about whether companies will automatically seek out previously affected customers especially for such small amounts, I'm pretty sure the problem will be fixed for new orders from now on.

It is a shame that it needed intervention by Boots to persuade snapfish to properly listen to their customers' complaints, and a shame that truprint, when warned, didn't seem to take the issue seriously either.

Denando

I emailed a couple of times and got pleasant, but ineffective, responses, eventually stating that they couldn't refund me unless I had my credit card details saved to my account. I saved them, let them know and diarised to remove them again once the refund had been made. I was refunded fairly promptly but of course it is impossible to remove card details once they've got them. I've changed the details to a card I don't use and which expires next month. Not happy with this company having my details on account.


Once the trust has been broken ...

gwapenut

One month on, and no refund. I've contacted snapfish, and they want me to add my card details so that they can refund me. No way am I giving them my card details!

It is my sincere belief that, left unprompted, they will not refund any of the customers they have overcharged, despite now being aware of the overcharging. They could have contacted me to say that they needed extra details to refund me, but they chose not to.

This company disgusts me. How many hundreds or thousands of pounds have they made from overcharging their customers?