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eBay returns
zippyladoodles
Posts: 152 Forumite
I received a returns request last week for a pair of jeans (sold for 99p in used condition) with the buyer stating, "this must be a joke. They are clearly used and have a hole in them"
I messaged the buyer back using the eBay returns system saying, "they were listed as used; please can you confirm where the hole is as I genuinely didn't see one when I washed and ironed before sending"
The buyer has since not replied and eBay says I have til 6 December to make an action but I'm not happy to refund given that I know those jeans were in good condition and clearly stated as used both on item description and in the specifics. What happens if neither of us now do anything?
I messaged the buyer back using the eBay returns system saying, "they were listed as used; please can you confirm where the hole is as I genuinely didn't see one when I washed and ironed before sending"
The buyer has since not replied and eBay says I have til 6 December to make an action but I'm not happy to refund given that I know those jeans were in good condition and clearly stated as used both on item description and in the specifics. What happens if neither of us now do anything?
Saving for a return trip to America, 3 weeks on Route 66 for our honeymoon just wasn't long enough!
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Comments
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zippyladoodles wrote: »I received a returns request last week for a pair of jeans (sold for 99p in used condition) with the buyer stating, "this must be a joke. They are clearly used and have a hole in them"
I messaged the buyer back using the eBay returns system saying, "they were listed as used; please can you confirm where the hole is as I genuinely didn't see one when I washed and ironed before sending"
The buyer has since not replied and eBay says I have til 6 December to make an action but I'm not happy to refund given that I know those jeans were in good condition and clearly stated as used both on item description and in the specifics. What happens if neither of us now do anything?.0 -
I haven't offered a return, as I disagree that the jeans weren't as described. The buyer doesn't have much feedback and I think they thought the jeans were new and had got a bargain, and now disappointed that they are used and wants the money back.Saving for a return trip to America, 3 weeks on Route 66 for our honeymoon just wasn't long enough!0
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zippyladoodles wrote: »I haven't offered a return, as I disagree that the jeans weren't as described. The buyer doesn't have much feedback and I think they thought the jeans were new and had got a bargain, and now disappointed that they are used and wants the money back.
If you have done nothing then the case will usually close in favour of your buyer. You could risk offering a return at their own cost (assuming you are a private seller) as they might not be bothered about returning them once they realise they have postage to payI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Even if it does close in favour of the buyer they still need to return them tracked at their expense and upload the proof before Ebay refund them.
Strikes are easy come by now on Ebay, the damage is already done soon as the case is opened.0 -
To be honest I would just refund the buyer and tell them to give the item to charity. Not worth the headache over 99p + postage is it?0
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DO NOT under any circumstances click the 'Got a problem, ask eBay to step in button like I did, as the buyer gets a refund without having to return the item. I thought that I could leave a note and close it. It goes on and one for weeks (I had enough of the constant emails over 6 weeks and tried to get eBay to realise that a) it had not been responded to by the buyer and b) the buyer was out of time to return anyway). Nope, they just closed it in favour of the buyer and refunded the money.0
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To be honest I would just refund the buyer and tell them to give the item to charity. Not worth the headache over 99p + postage is it?
The postage was probably £5 on a pair of adult jeans, so it would mean the seller has no jeans and is £5 out of pocket on the postage they have had to pay.0 -
mrs_sparrow wrote: »DO NOT under any circumstances click the 'Got a problem, ask eBay to step in button like I did, as the buyer gets a refund without having to return the item. I thought that I could leave a note and close it. It goes on and one for weeks (I had enough of the constant emails over 6 weeks and tried to get eBay to realise that a) it had not been responded to by the buyer and b) the buyer was out of time to return anyway). Nope, they just closed it in favour of the buyer and refunded the money.
I also had a problem with a pair of jeans I sold. I offered to refund on return. The buyer refused to return. I escalated it to Ebay as I was fed up for the messages going back and forth. Ebay said I had tried my best to resolve and found in my favour. They also removed the defect and feedback the seller left. It was £30 so a relief.
I have found that if you try and resolve the problem, then Ebay will side with you.0 -
I also had a problem with a pair of jeans I sold. I offered to refund on return. The buyer refused to return. I escalated it to Ebay as I was fed up for the messages going back and forth. Ebay said I had tried my best to resolve and found in my favour. They also removed the defect and feedback the seller left. It was £30 so a relief.
I have found that if you try and resolve the problem, then Ebay will side with you.
I agree. The more you can show ebay that you have tried your hardest to resolve any problems they will be more favourable to help you.
Just politely respond to the case and apologise for any inconvenience caused, ask them to please return the item and you will of course offer a full refund on return. With ebay buyers are always right, so if you value your feedback and your ebay selling account you sometimes just have to "roll over".
I sold a brand new jacket a couple of weeks ago, still had the tags on. I had bought it but was too small and lost the receipt so couldn't return. The item was kept in the bag it was bought in. Buyer opened a return case stating it had an "awful fishy smell" and wanted to return. I knew 100% it did not have any smell to it and even asked a neighbour to smell it on return of the item. They was ovibsouly just trying it on and changed their Mind (£60 coat, low feedback buyer). My point is, if you can show to ebay you have been very helpful, from the offset they will in return help you. Ebay removed the defect I got from them opening a return case.:heart2:Mummy to a beautiful little girl:heart2:
£2014 in 2014 challenge. £71/£20140 -
You could always ask the buyer to send you a photo of the damage...0
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