eBay returns

zippyladoodles

I received a returns request last week for a pair of jeans (sold for 99p in used condition) with the buyer stating, "this must be a joke. They are clearly used and have a hole in them"

I messaged the buyer back using the eBay returns system saying, "they were listed as used; please can you confirm where the hole is as I genuinely didn't see one when I washed and ironed before sending"

The buyer has since not replied and eBay says I have til 6 December to make an action but I'm not happy to refund given that I know those jeans were in good condition and clearly stated as used both on item description and in the specifics. What happens if neither of us now do anything?

RFW

zippyladoodles wrote: »

I received a returns request last week for a pair of jeans (sold for 99p in used condition) with the buyer stating, "this must be a joke. They are clearly used and have a hole in them"

I messaged the buyer back using the eBay returns system saying, "they were listed as used; please can you confirm where the hole is as I genuinely didn't see one when I washed and ironed before sending"

The buyer has since not replied and eBay says I have til 6 December to make an action but I'm not happy to refund given that I know those jeans were in good condition and clearly stated as used both on item description and in the specifics. What happens if neither of us now do anything?

If you've offered a return and the buyer doesn't respond it will just close (eventually) without your need to do any more.

zippyladoodles

I haven't offered a return, as I disagree that the jeans weren't as described. The buyer doesn't have much feedback and I think they thought the jeans were new and had got a bargain, and now disappointed that they are used and wants the money back.

soolin

zippyladoodles wrote: »

I haven't offered a return, as I disagree that the jeans weren't as described. The buyer doesn't have much feedback and I think they thought the jeans were new and had got a bargain, and now disappointed that they are used and wants the money back.

If you have done nothing then the case will usually close in favour of your buyer. You could risk offering a return at their own cost (assuming you are a private seller) as they might not be bothered about returning them once they realise they have postage to pay

bris

Even if it does close in favour of the buyer they still need to return them tracked at their expense and upload the proof before Ebay refund them.


Strikes are easy come by now on Ebay, the damage is already done soon as the case is opened.

celestius

To be honest I would just refund the buyer and tell them to give the item to charity. Not worth the headache over 99p + postage is it?

mrs_sparrow

DO NOT under any circumstances click the 'Got a problem, ask eBay to step in button like I did, as the buyer gets a refund without having to return the item. I thought that I could leave a note and close it. It goes on and one for weeks (I had enough of the constant emails over 6 weeks and tried to get eBay to realise that a) it had not been responded to by the buyer and b) the buyer was out of time to return anyway). Nope, they just closed it in favour of the buyer and refunded the money.

mrs_sparrow

celestius wrote: »

To be honest I would just refund the buyer and tell them to give the item to charity. Not worth the headache over 99p + postage is it?

The postage was probably £5 on a pair of adult jeans, so it would mean the seller has no jeans and is £5 out of pocket on the postage they have had to pay.

mrcol1000

mrs_sparrow wrote: »

DO NOT under any circumstances click the 'Got a problem, ask eBay to step in button like I did, as the buyer gets a refund without having to return the item. I thought that I could leave a note and close it. It goes on and one for weeks (I had enough of the constant emails over 6 weeks and tried to get eBay to realise that a) it had not been responded to by the buyer and b) the buyer was out of time to return anyway). Nope, they just closed it in favour of the buyer and refunded the money.

I also had a problem with a pair of jeans I sold. I offered to refund on return. The buyer refused to return. I escalated it to Ebay as I was fed up for the messages going back and forth. Ebay said I had tried my best to resolve and found in my favour. They also removed the defect and feedback the seller left. It was £30 so a relief.

I have found that if you try and resolve the problem, then Ebay will side with you.

clumsy_cupcake

mrcol1000 wrote: »

I also had a problem with a pair of jeans I sold. I offered to refund on return. The buyer refused to return. I escalated it to Ebay as I was fed up for the messages going back and forth. Ebay said I had tried my best to resolve and found in my favour. They also removed the defect and feedback the seller left. It was £30 so a relief.

I have found that if you try and resolve the problem, then Ebay will side with you.

I agree. The more you can show ebay that you have tried your hardest to resolve any problems they will be more favourable to help you.

Just politely respond to the case and apologise for any inconvenience caused, ask them to please return the item and you will of course offer a full refund on return. With ebay buyers are always right, so if you value your feedback and your ebay selling account you sometimes just have to "roll over".

I sold a brand new jacket a couple of weeks ago, still had the tags on. I had bought it but was too small and lost the receipt so couldn't return. The item was kept in the bag it was bought in. Buyer opened a return case stating it had an "awful fishy smell" and wanted to return. I knew 100% it did not have any smell to it and even asked a neighbour to smell it on return of the item. They was ovibsouly just trying it on and changed their Mind (£60 coat, low feedback buyer). My point is, if you can show to ebay you have been very helpful, from the offset they will in return help you. Ebay removed the defect I got from them opening a return case.

RainbowDrops

You could always ask the buyer to send you a photo of the damage...