Can I return a TV to currys on the basis it's not got apps I specifically bought it .

unholyangel

poppasmurf_bewdley wrote: »

It's not Curry's fault the TV doesn't have the Netflix app. Curry's didn't tell you that the TV had the Netflix app, so the TV not having the Netflix app doesn't fall under the terms of the Sale of Goods Act.

You could explain the situation to Curry's and ask them if they will change the set, but you can't force them to.

I bought a Toshiba Smart TV from them two years ago and returned it because the salesman told me I could download the ITV Player app and I couldn't. That WAS covered by SOGA.

http://www.norfolk.gov.uk/view/NCC048227

Additional Requirements
for Consumer Sales
Public statements
Any public statements made by
manufacturers, importers or producers (in
addition to retailers) about the specific
characteristics of the goods, particularly in
advertising or on labelling, have to be
factually correct – and form part of the
retailer's contract with the consumer.
However, the retailer is not responsible for
the statement, and the consumer is not
entitled to redress, if the retailer shows:
- that for good reasons he was not aware
of the statement;
- that it had been corrected in public
before the conclusion of the sale; or
- that the consumer could not have been
influenced by the statement.

[Deleted User]

Donegal_Paul wrote: »

im already back from currys and there was no hassle the guy offered me a refund straight away and logged it as a fault so im happy with the outcome.

Refund is fine, I thought they might insist that you take another set.

Having said that, what was wrong with purchasing a TV that definitely has Netflix? Sony? Panasonic?

marleyboy

I had to update the settings on my smart TV for the Netflix app. Check your settings and ensure the firmware is up to date.

Geodark

zaax wrote: »

Buy a Chomecast dongle for £18 at Currys

https://help.netflix.com/en/node/10379

£18? they only ever seem to be £30 when I check, just had a look there now and they are £30 on the website.

Hintza

Geodark wrote: »

£18? they only ever seem to be £30 when I check, just had a look there now and they are £30 on the website.

You need to be more on the ball ..........lol

Picked up a couple on Amazon last week when they price matched the Currys price drop.

Geodark

Hintza wrote: »

You need to be more on the ball ..........lol

Picked up a couple on Amazon last week when they price matched the Currys price drop.

haha, a few people at work have managed to pick them up at £18 - saying that I have a couple already, so don't need any more really - unless I get the kids one each for Christmas...

Money-Saving-King

I'd say they op would be better returning it & getting a normal HD TV with an Android TV Dongle (like a small tablet that connects to your TV, Netfilx can be used on it) which you can do much more with than Chromecast or a Roku. Before anyone asks I have all 3 & an Amazon fire TV so am very well versed with what they all can do.

This is the dongle I use http://www.amazon.co.uk/MK808-Android-Rockchip-RK3066-Cortex-A9/dp/B009NNXY1W/ref=sr_1_1?ie=UTF8&qid=1417601910&sr=8-1&keywords=mk808b

Cornucopia

poppasmurf_bewdley wrote: »

It's not Curry's fault the TV doesn't have the Netflix app. Curry's didn't tell you that the TV had the Netflix app, so the TV not having the Netflix app doesn't fall under the terms of the Sale of Goods Act.

The thread's moved on now, but I don't think this is correct. I think that the Manufacturer and the Retailer jointly have a responsibility to ensure that information about the product they are selling is as accurate and complete as possible.

Whilst I can see that the Retailer has little or no control over possibly incorrect information on the Manufacturer's website, we can't really have the situation where the Retailer bears no responsibility in the case where a sale has been made on the basis of false information.

It's a tricky area, and it's getting worse as the complexity of products goes up, and the quantity of information from Retailers goes down.

Idiophreak

Cornucopia wrote: »

The thread's moved on now, but I don't think this is correct. I think that the Manufacturer and the Retailer jointly have a responsibility to ensure that information about the product they are selling is as accurate and complete as possible.

Whilst I can see that the Retailer has little or no control over possibly incorrect information on the Manufacturer's website, we can't really have the situation where the Retailer bears no responsibility in the case where a sale has been made on the basis of false information.

It's a tricky area, and it's getting worse as the complexity of products goes up, and the quantity of information from Retailers goes down.

See post 22....

Donegal_Paul

Moneyineptitude wrote: »

Refund is fine, I thought they might insist that you take another set.

Having said that, what was wrong with purchasing a TV that definitely has Netflix? Sony? Panasonic?

Nothing other than budget and no confidence in an all in one. Same as those tvs that used to have a built in video player or current ones with built in dvd players, if one or the other broke it was either knackered or you had to shell out for another player.

Nah, if samsung have issues with it then why should I have any more confidence in any other smart tv? I just don't now.

Im going to go down the roku 3 or apple tv route