Not happy with T&Cs provided after sale

gik

MamaMoo wrote: »

The point is I went out today and bought a machine on the proviso it came with everything I needed to be able to plug it in and go when it arrives tomorrow.
This isn't the case and so yes, it is a deal breaker.
Had they told me this prior to purchase when I asked if it came with everything, I would have gone to the place round the corner and bought a machine there instead for the same price but with all the pipes etc.

Really? You can't just plug a washing machine in and go...there's a bit of plumbing involved too. Did the place 'round the corner' tell you it came with 'everything' too?


Post the details of both sellers please?

MamaMoo_2

gik wrote: »

Really? You can't just plug a washing machine in and go...there's a bit of plumbing involved too. Did the place 'round the corner' tell you it came with 'everything' too?


Post the details of both sellers please?

Hardly any plumbing involved really. Plug into wall, waste pipe into waste pipe under the sink, cold water feed pipe hooked up to the cold water feed behind the sink and off you go. Takes all of 30 seconds.

And I phoned the other place when trying to see if it was usual for items to come minus pipes etc, and they said all of their reconditioned items came with the water feed pipes and wastage pipes

Not quite sure what the details of either store has to do with anything and so I won't be posting them here...

gik

MamaMoo wrote: »

Hardly any plumbing involved really. Plug into wall, waste pipe into waste pipe under the sink, cold water feed pipe hooked up to the cold water feed behind the sink and off you go. Takes all of 30 seconds.

And I phoned the other place when trying to see if it was usual for items to come minus pipes etc, and they said all of their reconditioned items came with the water feed pipes and wastage pipes

Not quite sure what the details of either store has to do with anything and so I won't be posting them here...

30 seconds....really? Are you a whiz with pipes and things...perhaps you exaggerate?


Feel free not to post the details...it's you looking silly as there's no reason not to?

Nodding_Donkey

What's the actual wording from the back of the receipt?

I've a feeling it could be the standard wording about plumbing work not being included

Money-Saving-King

MamaMoo wrote: »

The point is that I will have to go out of my way to do this, which I won't be able to do for several days, when realistically I should have been able to use the machine without having to do it.
So I just have to accept being mis-sold something?

But you have no washing machine at the moment because your other one has already gone to scrap as you posted above in the third post. Surely if you cancel this you'll be without one for even longer because you'll now have to go out and start the search again for a new machine?

MamaMoo_2

A whizz with pipes and things? Hardly. But there are two things under my sink where the washing machine water and waste pipes just pop straight on. Hardly rocket science!
There's also no reason to post the details at this point. I have given the relevant information. You can either offer advice or continue not to.

Actual wording is "water pipes not supplied with reconditioned washing machines"

Money-Saving-King, we went to 3 places yesterday looking at machines. All were much of a muchness and so we bought at the last one as we were there. There were comparable deals at 2 other places. One would be able to deliver today with cash on delivery not an issue, and the other I'm not sure about their delivery, but as they are a local independent company like the other two, I'd guess delivery would be within similar timescales, so I wouldn't have to start the search again as there are other options.

Money-Saving-King

MamaMoo wrote: »

Money-Saving-King, we went to 3 places yesterday looking at machines. All were much of a muchness and so we bought at the last one as we were there. There were comparable deals at 2 other places. One would be able to deliver today with cash on delivery not an issue, and the other I'm not sure about their delivery, but as they are a local independent company like the other two, I'd guess delivery would be within similar timescales, so I wouldn't have to start the search again as there are other options.

For me it would be simple. Which is the best machine? Even if it's reconditioned you still have your consumer rights. You could get those pipes for a few quid today or from a scrapyard if you wanted to. As I said I'd now decide as to which is the best brand for the price in the long run. You must have chosen this one for some reason. The current price for the brand?

Zandoni

gik wrote: »

Exactly, it shouldn't be a deal breaker.


I've had three washing machines in my lifetime and the hoses for two of them are stored in my loft in case I ever need them. This is MSE, you never discard useful stuff!

Very bad practice to use old washing machine fill hoses, they are not designed to last longer than the lifetime of the appliance they are sold with.


OP buy a new hose for your machine, it's not worth the potential flood if an old one leaks. This is probably why the shop doesn't pass them on.

bod1467

Zandoni wrote: »

Very bad practice to use old washing machine fill hoses, they are not designed to last longer than the lifetime of the appliance they are sold with.


OP buy a new hose for your machine, it's not worth the potential flood if an old one leaks. This is probably why the shop doesn't pass them on.

Do you appreciate the contradiction you've just posted?

If the machine still has life in it (reconditioning doesn't make it like a whole new machine) then the hoses still have life in them.

Zandoni

bod1467 wrote: »

Do you appreciate the contradiction you've just posted?

If the machine still has life in it (reconditioning doesn't make it like a whole new machine) then the hoses still have life in them.

True what you say but there's no way of knowing if the hose had been yanked during removal. Plus the rubber seal at the tap end will have shaped itself for a different valve.

Plus I was responding more to the post I quoted

You can argue more if you want but at the end of the day it's just not worth the risk.