Royal Mail theft insures bleak Christmss for grandchildren

pistonvalve

philatio wrote: »

Yeah it's a shame but you're on a hiding to nothing here.

- You send them by the wrong method (unwittingly)
- The Post Office advised Special Delivery and you didn't take that advice.
- Toys R Us have done nothing wrong so have no obligation to refund.

Unfortunately, I think you're stuffed.

Are you saying I have given Toys-R-Us the cash if the three vouchers have been stopped in time. Doesn't seem right to me.

d123

pistonvalve wrote: »

Are you saying I have given Toys-R-Us the cash if the three vouchers have been stopped in time. Doesn't seem right to me.

No, you bought the vouchers from ToysRus, just like any other product they sell. The fact you have lost them doesn't suddenly give you some sort of right to replacement.

ToysRus could through goodwill replace them but they are under no obligation to do so.

You lost them, not ToysRus.

ThumbRemote

pistonvalve wrote: »

Are you saying I have given Toys-R-Us the cash if the three vouchers have been stopped in time. Doesn't seem right to me.

Doesn't seem right to me either. While they have no legal obligation to replace the vouchers, the fact that they could easily do so but choose not to is customer service at its worst.

pistonvalve

Can I put it this way - if I went into a Toys-R-Us store and chose an item, took to the check out, handed the item to the checkout person, paid, and then person said you cannot have the item!! Surely it is the same situation - I purchased vouchers then they were stolen, Vouchers stopped, no loss to Toys-R-Us, they keep the payment!.


I have now established an email address that works for Post Office Ltd. They now have the proofs requested.


Toys-R-Us say they need 16 hours!! to respond to my email requesting clarification of their response given over the phone.

d123

pistonvalve wrote: »

Can I put it this way - if I went into a Toys-R-Us store and chose an item, took to the check out, handed the item to the checkout person, paid, and then person said you cannot have the item!! Surely it is the same situation - I purchased vouchers then they were stolen, Vouchers stopped, no loss to Toys-R-Us, they keep the payment!.

No, a more accurate analogy would be you going into ToysRus and buying a toy , taking the item home and then accidently throwing it away and expecting to have a legal right to a replacement.

wealdroam

pistonvalve wrote: »

Can I put it this way - if I went into a Toys-R-Us store and chose an item, took to the check out, handed the item to the checkout person, paid, and then person said you cannot have the item!! Surely it is the same situation - I purchased vouchers then they were stolen, Vouchers stopped, no loss to Toys-R-Us, they keep the payment!.

I would suggest a better analogy might be:

You go into Toys R Us, buy an item, take it out to your car, put it in the boot of your car, wander off to do more shopping, car gets broken into, purchase gets stolen, you go back to Toys R Us and expect them to refund you for the missing item.

JReacher1

wealdroam wrote: »

I would suggest a better analogy might be:

You go into Toys R Us, buy an item, take it out to your car, put it in the boot of your car, wander off to do more shopping, car gets broken into, purchase gets stolen, you go back to Toys R Us and expect them to refund you for the missing item.

That's a bad analogy because as the OP said toys r us are stopping the vouchers. Therefore the item by definition no longer has any value.

In your scenario above to make it the same after the purchase was stolen toys r us got the item back but then refused to hand it back over to the original purchaser.

halibut2209

Toys R Us stopped the vouchers because you asked them to.

At the risk of saturating the thread with analogies, it would be similar to if you bought someone a phone, it then gets lost in the post and you ask the phone company to block it. Doesn't mean you are entitled to a free replacement

JReacher1

halibut2209 wrote: »

Toys R Us stopped the vouchers because you asked them to.

At the risk of saturating the thread with analogies, it would be similar to if you bought someone a phone, it then gets lost in the post and you ask the phone company to block it. Doesn't mean you are entitled to a free replacement

No because the blocked phone has not been returned to the phone company, therefore if they provide a free phone the phone company has lost the cost of two phones while only received money for one phone.

In this case the vouchers have been cancelled so if they send new vouchers it's still only cost toysrus the price of one lot of vouchers.

I'm amazed so many people are putting the boot into the OP when a large company is basically getting £80 for nothing!

They should provide new vouchers for at worst a small admin fee

bazzyb

pistonvalve wrote: »

Toys-R-Us position on Friday was NO REFUND OR REPLACE even if they are not used!! so they are happy to sit on my money - that was actually said to me over the phone! I am trying to clarify this as I don't think it can be legal.

So they have cancelled them to stop them being used, but won't refund them? That doesn't sound right.

pistonvalve wrote: »

Royal Mail/Post Office Ltd will not even investigate the theft without sight of these proofs.

What theft? At this stage you still have no idea what's happened. If the vouchers have been used (or attempted to be used) then I would see where you are coming from.