Thoughts on BT tv

thescouselander

So as it turns out I couldn't even order BT tv in the end. I had agreed with a BT rep on live chat they they'd waive the activation fee since sky had made me a good retention offer. I was then phoned back by BT and put in a queue where I was cut off after about 20 mins. I tired a couple more times but kept on being cut off while on hold. I never actually managed to speak to anyone so I called sky back and took their retention deal.

Extremely poor customer service from BT.

[Deleted User]

thescouselander wrote: »

I was then phoned back by BT and put in a queue where I was cut off after about 20 mins. I tired a couple more times but kept on being cut off while on hold.
Extremely poor customer service from BT.

Since no one at BT will have done this deliberately, it's hardly poor customer service and is purely down to their call centre experiencing large call volumes. I do agree they should have chased your original call, but they probably thought you'd abandoned the call yourself.

I don't know why you didn't just take the Sky retention deal in the first place. Better the devil you know…

thescouselander

Moneyineptitude wrote: »

Since no one at BT will have done this deliberately, it's hardly poor customer service and is purely down to their call centre experiencing large call volumes. I do agree they should have chased your original call, but they probably thought you'd abandoned the call yourself.

I don't know why you didn't just take the Sky retention deal in the first place. Better the devil you know…

I should have said I also emailed BT asking them to get back to me but nothing as yet. Yeah, it might have been busy but it's no excuse.

I guess I'll look at this again when my current deal is up.

missile

I like the YouView box and the extra channel listing. Unfortunately, if you have a problem the service from BT is almost as bad as that from Sky.