EE lied and mis sold broadband to me

pvt

Quiet_Spark wrote: »

You also can't use the recording in any legal action unless the person you were talking to was notified the call was being recorded beforehand.

But you can transcribe the call and present it in court as a transcription of a recorded telephone call.

curtainsplitter

To show it to EE wouldn't i be breaking the law then thus? Sharing the conversation? I'm going to write them a complaint letter anyway

zaax

You can also get their copy of the recording of the call.

Anoneemoose

curtainsplitter wrote: »

To show it to EE wouldn't i be breaking the law then thus? Sharing the conversation? I'm going to write them a complaint letter anyway

No, because it is about EE and one of its employees

zaax wrote: »

You can also get their copy of the recording of the call.

They only keep them for 30 days so OP won't be able to.

EE

curtainsplitter wrote: »

To show it to EE wouldn't i be breaking the law then thus? Sharing the conversation? I'm going to write them a complaint letter anyway

Hi curtainsplitter

Sorry to hear of the issues you have faced since switching to EE.

Would you like me to raise your complaint with customer services and try and have this resolved asap for you?

If so please email me at jade.taylor@affiliatewindow.com outlining the issues and providing us with a direct contact number, and I can pass this on for you.

Thanks
Jade- Representing EE

flashg67

OP has a warning here I think to all - they tried this with me too as an EE mobile customer. They did make it clear they would only pay upto £100 to my old provider though - maybe the OP didn't catch this bit. I knew it would cost more to exit my current provider so I declined, but they were very pushy and I had to terminate the call, so I can see how one could be lured in to signing up.

The OP does seem to have been a little naive in apparently cancelling their BT payment, when the terms are clear on how to make a claim.

StixUK

Same has happened to me within the last 14 days. I switched to EE after upgrading my phone to a shared mobile/tablet plan.

I was told by the salesman that they would cover my cancellation costs by switching away from Sky.

I was never told about the £100 limit and at no point was I made aware.

So I'm now going through the complaints procedure as my new contract is data hungry and costing me around £80 per/month on a shared plan.

I have been with them for years (since 2009?) and I have upgraded.

I made the sales rep aware that I wasn't long into my Sky package too and he said that was fine. Although I wasn't made aware of the £100 limit until I received a summary letter from them a number of days later.

I phoned up within a couple of days and on Monday was told that nothing was noted on my account and a manager will call me back between 1pm and 2pm on Tuesday. Having been at work all week I was going to phone them up on Sunday but remarkably I got a phone call tonight and the manager said there is nothing he can do.

I told him that it is pathetic over £50 when I was mis-sold the broadband and I am spending a lot of money with them each month so I have to phone the cancellations before 7pm tonight and guess what, on hold and then couldn't get through.

Now out of my 14-day cancellation period and got to fight a war over £50, but damn them, I will go to OFCOM it needs be and I think they will see sense in the end!

zaax

sounds like the Sky package at £10 for fibre is still the best

EE

StixUK wrote: »

Same has happened to me within the last 14 days. I switched to EE after upgrading my phone to a shared mobile/tablet plan.

I was told by the salesman that they would cover my cancellation costs by switching away from Sky.

I was never told about the £100 limit and at no point was I made aware.

So I'm now going through the complaints procedure as my new contract is data hungry and costing me around £80 per/month on a shared plan.

I have been with them for years (since 2009?) and I have upgraded.

I made the sales rep aware that I wasn't long into my Sky package too and he said that was fine. Although I wasn't made aware of the £100 limit until I received a summary letter from them a number of days later.

I phoned up within a couple of days and on Monday was told that nothing was noted on my account and a manager will call me back between 1pm and 2pm on Tuesday. Having been at work all week I was going to phone them up on Sunday but remarkably I got a phone call tonight and the manager said there is nothing he can do.

I told him that it is pathetic over £50 when I was mis-sold the broadband and I am spending a lot of money with them each month so I have to phone the cancellations before 7pm tonight and guess what, on hold and then couldn't get through.

Now out of my 14-day cancellation period and got to fight a war over £50, but damn them, I will go to OFCOM it needs be and I think they will see sense in the end!

Hi Stixuk

I do apologise for the issues you have faced so far.

Would you like me to pass this to customer services directly to see if we can resolve the issue quicker for you?

If so please email me at jade.taylor@affiliatewindow.com outlining the issues and I can pass this on for you.

Thanks
Jade- Representing EE

curtainsplitter

StixUK wrote: »

Same has happened to me within the last 14 days. I switched to EE after upgrading my phone to a shared mobile/tablet plan.

I was told by the salesman that they would cover my cancellation costs by switching away from Sky.

I was never told about the £100 limit and at no point was I made aware.

So I'm now going through the complaints procedure as my new contract is data hungry and costing me around £80 per/month on a shared plan.

I have been with them for years (since 2009?) and I have upgraded.

I made the sales rep aware that I wasn't long into my Sky package too and he said that was fine. Although I wasn't made aware of the £100 limit until I received a summary letter from them a number of days later.

I phoned up within a couple of days and on Monday was told that nothing was noted on my account and a manager will call me back between 1pm and 2pm on Tuesday. Having been at work all week I was going to phone them up on Sunday but remarkably I got a phone call tonight and the manager said there is nothing he can do.

I told him that it is pathetic over £50 when I was mis-sold the broadband and I am spending a lot of money with them each month so I have to phone the cancellations before 7pm tonight and guess what, on hold and then couldn't get through.

Now out of my 14-day cancellation period and got to fight a war over £50, but damn them, I will go to OFCOM it needs be and I think they will see sense in the end!

I wrote to EE in the end..no response to my letter. EE's attitude has been disgusting TBF.