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Vodafone....how long is a piece of string...
mamabuddah
Posts: 846 Forumite
in Mobiles
Changed from phone with a normal sim...changed contract to iphone....iphone delivered with a nano sim
Question: how long should it take for Vodafone to get it up and running....?
any ideas?
Question: how long should it take for Vodafone to get it up and running....?
any ideas?
No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
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Comments
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usually sorted within a few hours, but could be up to 240
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mmmm.... 72 hrs so far.....is this a record...lol?No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere0
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.....is this a record...lol?
No it's not, you're miles away.
I've had my phone for a month and it still doesn't have the sim activated ! I have literally tried everything to try and get Vodafone to do something. Usual call centre nonsense, email, escalated to directors office, contacted rep through here. Absolutely sweet FA.
They are by far and away THE worst company I have ever dealt with.0 -
120 hours now....No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere0
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try calling them and chase ?Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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Hi mamabuddah,
If you still need help with this, email me with your details via the link in our profile here.
All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Hi Lee, thanks.....after the way you helped with my problem I thought, Vodafone can't be all bad....and even though my daughter was leaving...I convinced her to stay with Vodafone....so now after 8 days now waiting for sim activation on her iphone ... I think I may have made a mistake in telling her not to leave....will pass her details on.No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere0
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Hi there,
I'm the daughter in question! Lee, I have emailed you using the guidance you offered. The reference from the automated email is 8739960. I'd appreciate any help as it currently is still not sorted as we speak
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Simswap online on the voda site and it swapped during the early hours. They do say leave both phone on. But its worth restarting both phones every few hours.
New phone said network available but didnt work. Old phone saif network available and didnt work.
I restarted both and the new one started working.Censorship Reigns Supreme in Troll City...0 -
Hi mamabuddah & IrishJess85,
I've got the email and I'll get back to you as soon as I can.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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