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mobile phone damage advice

philipearcher
Posts: 1 Newbie
in Mobiles
Hi guys
I hope you can advise me in my current prediciment..
I bout a phone in september on a contract upgrade through carphone warehouse. 8 weeks later the phone devlops a fault. The phone cannot charge through the mains.
I go to the shop where I got the phone from how say that it will have to go away for repair. I ask whether its covered by insurane and they say its for warranty
I get a letter throught the door saying that they are going to replace my device with an equivalent replacement. I ring them and they say that the replacement will be of equal age and the new device will be a customer return.
What options do I have as I do not want a 'customer return'? Can I get a refund/cancel contract? Get a different brand phone?
Please help.
I hope you can advise me in my current prediciment..
I bout a phone in september on a contract upgrade through carphone warehouse. 8 weeks later the phone devlops a fault. The phone cannot charge through the mains.
I go to the shop where I got the phone from how say that it will have to go away for repair. I ask whether its covered by insurane and they say its for warranty
I get a letter throught the door saying that they are going to replace my device with an equivalent replacement. I ring them and they say that the replacement will be of equal age and the new device will be a customer return.
What options do I have as I do not want a 'customer return'? Can I get a refund/cancel contract? Get a different brand phone?
Please help.
0
Comments
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philipearcher wrote: »Hi guys
I hope you can advise me in my current prediciment..
I bout a phone in september on a contract upgrade through carphone warehouse. 8 weeks later the phone devlops a fault. The phone cannot charge through the mains.
I go to the shop where I got the phone from how say that it will have to go away for repair. I ask whether its covered by insurane and they say its for warranty
I get a letter throught the door saying that they are going to replace my device with an equivalent replacement. I ring them and they say that the replacement will be of equal age and the new device will be a customer return.
What options do I have as I do not want a 'customer return'? Can I get a refund/cancel contract? Get a different brand phone?
Please help.
You are entitled to an equivalent of what you sent in, which wasn't new, was it?.
You can't demand your contract cancelled as that's a separate issue to the handset you were supplied.
Why don't you request yours is repaired if you really don't want a refurbished handset? Or just give the refurb a chance, depending on company some are just like new.====0 -
bought
Insurances normally cover accidental damage, not faults.
MSE article: Consumer Rights
CPW have to repair or replace the phone. The replacement doesn't have to be new, but has to be in the same or better condition as/than your phone. Normally 'returned' or refurbished phones are almost like new.
You don't have a right for a different phone, but you can try negotiating this.
And no, you can't cancel the contract.0 -
Whats wrong with a customer returned phone? I returned one that vodafone sent me without me asking. And didn't have the features i wanted when i did want the upgrade.
Except for the seal on the box being broken and the fact i turned it on it was still a new phone.
If they fix your phone it will take longer and your getting a used and reapired phone, Which is worse?Censorship Reigns Supreme in Troll City...0
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