mobile phone damage advice

philipearcher

Hi guys

I hope you can advise me in my current prediciment..

I bout a phone in september on a contract upgrade through carphone warehouse. 8 weeks later the phone devlops a fault. The phone cannot charge through the mains.

I go to the shop where I got the phone from how say that it will have to go away for repair. I ask whether its covered by insurane and they say its for warranty

I get a letter throught the door saying that they are going to replace my device with an equivalent replacement. I ring them and they say that the replacement will be of equal age and the new device will be a customer return.

What options do I have as I do not want a 'customer return'? Can I get a refund/cancel contract? Get a different brand phone?

Please help.

d123

philipearcher wrote: »

Hi guys

I hope you can advise me in my current prediciment..

I bout a phone in september on a contract upgrade through carphone warehouse. 8 weeks later the phone devlops a fault. The phone cannot charge through the mains.

I go to the shop where I got the phone from how say that it will have to go away for repair. I ask whether its covered by insurane and they say its for warranty

I get a letter throught the door saying that they are going to replace my device with an equivalent replacement. I ring them and they say that the replacement will be of equal age and the new device will be a customer return.

What options do I have as I do not want a 'customer return'? Can I get a refund/cancel contract? Get a different brand phone?

Please help.

You are entitled to an equivalent of what you sent in, which wasn't new, was it?.

You can't demand your contract cancelled as that's a separate issue to the handset you were supplied.

Why don't you request yours is repaired if you really don't want a refurbished handset? Or just give the refurb a chance, depending on company some are just like new.

grumbler

bought

Insurances normally cover accidental damage, not faults.

MSE article: Consumer Rights
CPW have to repair or replace the phone. The replacement doesn't have to be new, but has to be in the same or better condition as/than your phone. Normally 'returned' or refurbished phones are almost like new.
You don't have a right for a different phone, but you can try negotiating this.

And no, you can't cancel the contract.

forgotmyname

Whats wrong with a customer returned phone? I returned one that vodafone sent me without me asking. And didn't have the features i wanted when i did want the upgrade.

Except for the seal on the box being broken and the fact i turned it on it was still a new phone.

If they fix your phone it will take longer and your getting a used and reapired phone, Which is worse?