Plusnet problems

moremore

Having great difficult getting through to Plusnet, not happy, provisionally joined and got 14 days to cancel, need to asked question not able to, on line or phone, got user name but no password does anyone know how to get in contact with them. On phone it goes dead. or have to hours listening to music, ran out of patients. Help :T

LazyTyper

moremore wrote: »

Having great difficult getting through to Plusnet, not happy, provisionally joined and got 14 days to cancel, need to asked question not able to, on line or phone, got user name but no password does anyone know how to get in contact with them. On phone it goes dead. or have to hours listening to music, ran out of patients. Help :T

Not sure what you are asking exactly as your post does not make much sense.

Try calling early morning or later in the evening when it's generally quieter.

The password is what you set when you signed up (assuming you signed up on-line).

AJXX

I've worked in a few call centers before and this time of year is usually manic - even places with hundreds of staff have wait times of 20 mins or so. Be a bit more understanding.

Plusnet have a call tracker on their website (which is fantastic IMO), it's showing that the average answer time is currently only 5 mins, not "hours".

http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats

Try and phone them again.

moremore

LazyTyper wrote: »

Not sure what you are asking exactly as your post does not make much sense.

Try calling early morning or later in the evening when it's generally quieter.

The password is what you set when you signed up (assuming you signed up on-line).

That is what I need a password not sure if it was signed up on line for one but if it was done do not have it. Need to speak or send email to them to confirm, but seems impossible to speak to a person and the auto chat is limited on answering questions Email I used is not working with them now, odd that as I used it to communication with them initially. :T

JJ_Egan

What question .
Members may be able to answer .

Usually with a lost password their is a retrieve password box .

moremore

JJ_Egan wrote: »

What question .
Members may be able to answer .

Usually with a lost password their is a retrieve password box .

Thank you, I cannot see retrieve password box but I will phone again later and see I can get any joy from them, got a while yet before the cooling off period date is up .

Thank for help tho..:T

LazyTyper

JJ_Egan wrote: »

Usually with a lost password their is a retrieve password box .

https://portal.plus.net/forgotpassword/

moremore

I have used that like 3 or 4 time without result. same with ringing with no success. Will keep trying though.
Maybe this is only for ppl that are connected therefore they should answer my onw email that I am using.

bryanb

No way they can tell you your password. That would defeat the whole point of having one.
Why not go to the login page and try the forgotten p/w link.

moremore

bryanb wrote: »

No way they can tell you your password. That would defeat the whole point of having one.
Why not go to the login page and try the forgotten p/w link.

Done that lots of time but have not responded to my email I used in communication with them. Got talking to a person on phone and was disconnected, not good to say the least.

Plusnet_company_representative

Hi moremore,

Sorry about any long waits when trying to contact us.

I can't imagine why the password reminder tool isn't working for you. Are you definitely checking the contact email address given to us when you signed up?

Adam W

Plusnet Customer Relations Team