Can a NHS dentist just remove me from their list!?

JasonBat

Errata wrote: »

FGS if your consultant needs to see the x-rays, ask them to request them from the dental practice.

The consultant hasn't asked for this (no guesses why not).

I've just sent an e-mail to the patient relations team (who have been dealing with my complaint against the consultant) and asked them if they could initiate this.

JasonBat

For all concerned, I am sorry if I come across as a extremely discontent with matters (understandably or not) and thank you all for your help and input.

theoretica

What do you want out of this? That you might reasonably get! A complaint can not sort out your condition, nor will it create a dentist just round the corner from you who likes challenging problems and has the time to spend on them.

At most all I can think of that you might get is an apology letter or the dentist being told to write more polite letters next time.

Apollonia

I've numbered your questions/my responses:

JasonBat wrote: »

1 Is such functionality not built into the software the dentist use these days? If not, they are using really poorly featured software as I imagine x-rays are their bread and butter so to speak.

2 How do I find out if he is part of a chain?

3 I think he did indeed run off to his union, the Dental Defense Union, and mentioned this in one of his letters. Presumably he has just been waiting for any 'excuse' to get rid of me.

4 I'm also not sure how he can just refuse me entry into the practice as presumably he is just an employee of the practice or it that just standard 'good' practice in these circumstances?

1. Some practices may have a digital x-rays as an add-on to their original patient management software. Some practices do not have digital x-ray equipment. It is impossible to say what system your dentist uses.

2. It makes no difference to you whether the practice is part of a chain or not. The individual dentist is responsible for the treatment he provides. All I was trying to say was that access to the PC programs could be restricted IF there is a parent company providing IT.

3. This phrase 'run off to his union', I consider to be inflammatory. You are making it sound like a child in the playground 'telling tales to teacher'. The DDU is not a union like a trade union, it is a professional indemnity insurance company and legally, all medical & dental professionals HAVE to have this in order to work. He would be silly not to inform his insurance company as soon as he becomes aware of a possible complaint/claim. Which is what he probably did when the information about the complaint about NHS consultant was copied to him.
This is the same as if you were involved in a car accident where there are no injuries & no obvious damage, but if you don't inform your insurance company of the incident and later the other driver claims for whiplash - you are in trouble.

4. He may be the practice owner, we don't know.

JasonBat

theoretica wrote: »

What do you want out of this? That you might reasonably get! A complaint can not sort out your condition, nor will it create a dentist just round the corner from you who likes challenging problems and has the time to spend on them.

At most all I can think of that you might get is an apology letter or the dentist being told to write more polite letters next time.

With regards to my dentist, is it unreasonable to be ask to be treated with dignity and respect and not to be subjected to deceitful behaviour and carelessness? Presumably if my complaint is upheld he may find his day job compromised and that this he is allegedly able to do.

With regards to the consultant, I want him to sort his act out and do what he is paid by taxpayers to do. Fair enough?

Apollonia

JasonBat wrote: »

With regards to my dentist, is it unreasonable to be ask to be treated with dignity and respect and not to be subjected to deceitful behaviour and carelessness? Presumably if my complaint is upheld he may find his day job compromised and that this he is allegedly able to do.

With regards to the consultant, I want him to sort his act out and do what he is paid by taxpayers to do. Fair enough?

Where is the proof of "deceitful behaviour and carelessness" ? The dentists on this board have given reasonable explanations for the differences in the two x-rays you've seen. And it's not your dentist's fault that one of the consultants kept the x-ray.

It's always interesting to see 'dignity and respect' suddenly show up. Where did that come from? You said you've been seeing this dentist for 'quite some time' earlier - no previous mention of disrespect etc. So is it just because he is refusing to provide any more care? But maybe that's what the DDU have advised him to do - we don't know and can't guess because we only have your side of the story.

SparksAlive

You're not going to get what you want out of this. At this point, from the dentist's point of view, you are a nuisance and a difficult patient that they just want to get rid of. They're not obligated to treat you and as you've seen, they're not obligated to do you any favours in regards to your x-rays either. Upholding your complaint won't make the dentist treat you any better, because he doesn't have to treat you at all.

If I were you, I would cut your losses, stop expending energy on this particular dentist and just go find someone else to treat you. I think you're going to end up doing that anyway.

JasonBat

Apollonia wrote: »

Where is the proof of "deceitful behaviour and carelessness" ? The dentists on this board have given reasonable explanations for the differences in the two x-rays you've seen. And it's not your dentist's fault that one of the consultants kept the x-ray.

The proof is my account just as a female patient would account for being touched inappropriately by her dentist (which does happen according to some reports I've seen).

I think you have answered your own question regarding the x-rays. Why could he just not have offered a simple explanation instead of barring me from the practice?

Apollonia wrote: »

It's always interesting to see 'dignity and respect' suddenly show up. Where did that come from? You said you've been seeing this dentist for 'quite some time' earlier - no previous mention of disrespect etc. So is it just because he is refusing to provide any more care? But maybe that's what the DDU have advised him to do - we don't know and can't guess because we only have your side of the story.

Would you say that his unlawful discriminatory actions and fabrications are respectful? How does asking for another copy of an x-ray, and clarity of discussion and assertions already made by the dentist, amount to a irreparable breakdown? I argue that he sought advice as a result of these actions and his advisers advised him how best to deal with the issues at hand in the same way an inappropriate fondler would seek to mitigate the repercussions of his devious actions.

JasonBat

SparksAlive wrote: »

You're not going to get what you want out of this. At this point, from the dentist's point of view, you are a nuisance and a difficult patient that they just want to get rid of. They're not obligated to treat you and as you've seen, they're not obligated to do you any favours in regards to your x-rays either. Upholding your complaint won't make the dentist treat you any better, because he doesn't have to treat you at all.

If I were you, I would cut your losses, stop expending energy on this particular dentist and just go find someone else to treat you. I think you're going to end up doing that anyway.

He was legally obliged to treat me and at the time I wasn't even asking for treatment.

If every dentist discriminates against patients with HIV for example where are such patients left? Hopping endlessly from practice to practice until they have nowhere to go?

Apollonia

JasonBat wrote: »

The proof is my account just as a female patient would account for being touched inappropriately by her dentist (which does happen according to some reports I've seen).

Would you say that his unlawful discriminatory actions and fabrications are respectful? How does asking for another copy of an x-ray, and clarity of discussion and assertions already made by the dentist, amount to a irreparable breakdown? I argue that he sought advice as a result of these actions and his advisers advised him how best to deal with the issues at hand in the same way an inappropriate fondler would seek to mitigate the repercussions of his devious actions.

Really? REALLY?
You think your complaint can be compared to sexual assault?

JFC!!

(I'll be ignoring any more posts to this thread.)