Parcelfarce vs samsung!

wealdroam

I_H8_B1G_C0MPANIES wrote: »

Why is it entirely Samsung's responsibility?

Because you handed the package to Samsung's agents.
Samsung paid Parcelforce to deliver the package to them.

I_H8_B1G_C0MPANIES wrote: »

I payed Samsung on their e-store with PayPal. Are you thinking that I could claim a refund with PayPal?

I'm not thinking that, no.

wealdroam

Already answered elsewhere.

By the way, what's the poll all about?
How are you planning to use the results from all three polls?

NewShadow

You could try a chat with PayPal, but I'd suggest it would be a last resort as you might not want to anger samsung at this stage. It might not even be possible as I'm not sure how long ago you ordered/ what paypal policies may be relevant. talking to them can't hurt and it gives you something to do while you wait for Samsung to act.

I was hoping that you might have had a card that might have insured purchases (some accounts do).

and I was I was thinking that if you'd paid by card you could possibly consider a chargeback, but I'm not familiar with the exact rules around that.

Someone here will be more knowledgeable regards consumer law and processes regards chargebacks

I_H8_B1G_C0MPANIES

@gik Sorry, it's just that I have got different opinions from different threads, so I want to see which course of action is the best. One says to contact the police, whereas one says to talk to Samsung.

mattyprice4004

Deal with Samsung, you didn't hire Parcelforce to get the item back - Samsung did.

I_H8_B1G_C0MPANIES

@wealdroam Yeah, it was answered, but I got 2 different answers.

I_H8_B1G_C0MPANIES

@geerex You do have a point!

gik

I_H8_B1G_C0MPANIES wrote: »

@gik Sorry, it's just that I have got different opinions from different threads, so I want to see which course of action is the best. One says to contact the police, whereas one says to talk to Samsung.

You posted on the consumer rights, praise, vent and warnings and ebay/auction boards. The one that contains the word rights is the place your problem belongs and the replies you should be heeding.


You returned the phone by the method Samsung arranged. It didn't get to them. It's Samsung you have to deal with and sort it out with. It's not a police matter BTW.

bazzyb

I_H8_B1G_C0MPANIES wrote: »

it's just that I have got different opinions from different threads

This is exactly why you should stick to one thread! Appreciate you are new to the forums, but as you will now see it gets incredibly difficult to keep track of things if you have the same discussion going on in three different places, all with different responses.

I_H8_B1G_C0MPANIES

@bazzyb Ok, So I understand that the general consensus is to contact Samsung. Then what? What do I do then? Because somee people are saying to contact Parcelforce, and the poll says that.