Small Claims Court - Currys Electrical?

Steer73

This just seems wrong. Can you not just return the product under Curry's own standard 21 days returns policy? Link here:

http://www.currys.co.uk/gbuk/returns-cancellations-1043-theme.html

I guess they will say that it has been used - but that would seem a cheap argument in the circumstances.

SuperHan

Steer73 wrote: »

This just seems wrong. Can you not just return the product under Curry's own standard 21 days returns policy? Link here:

http://www.currys.co.uk/gbuk/returns-cancellations-1043-theme.html

I guess they will say that it has been used - but that would seem a cheap argument in the circumstances.

Given that Curry's refund policy is just for unopened or faulty good, probably not.

Unopened goods can be sold, and faulty goods will likely be reimbursed by the manufacturer. In this instance they would be stuck with an oven they can't sell, so unlikely that they would take back under this policy.

SuperHan

Also, with the link posted by Sooler, bear in mind that glass can operate at 60 degrees above room temperature, and touching 60 degrees for 3 seconds will give a second degree burn, and 70 degrees can burn instantaneously. And it's probably unlikely that ambient temperature will be < 10 degrees in a small kitchen with an oven on.

I'm just conscious you may be throwing good money after bad!

adandem

I had a similar problem with a Stoves cooker a few years ago. The handles got so hot that they were unusable, it took a while but I eventually got my money back.

NewlySingle

SuperHan wrote: »

Given that Curry's refund policy is just for unopened or faulty good, probably not.

Unopened goods can be sold, and faulty goods will likely be reimbursed by the manufacturer. In this instance they would be stuck with an oven they can't sell, so unlikely that they would take back under this policy.

It's so frustrating, unfortunately the only way for mum to know this cooker was unsuitable was when the package was already opened. In which case their refund policy doesn't apply.

SuperHan wrote: »

Also, with the link posted by Sooler, bear in mind that glass can operate at 60 degrees above room temperature, and touching 60 degrees for 3 seconds will give a second degree burn, and 70 degrees can burn instantaneously. And it's probably unlikely that ambient temperature will be < 10 degrees in a small kitchen with an oven on.

I'm just conscious you may be throwing good money after bad!

True but small claims isn't too much and I'll be paying the court fees for mum. Hopefully the judge will make the decision based on "suitability" if it's too dangerous for mum to use and she has never used it then the judge will hopefully get Currys to rectify the situation or give mum the money back and take back the unusable goods...

adandem wrote: »

I had a similar problem with a Stoves cooker a few years ago. The handles got so hot that they were unusable, it took a while but I eventually got my money back.

Thank you, that's really good to know!

tomtontom

You do understand that judges can only decide cases based on the law?

bod1467

tomtontom wrote: »

You do understand that judges can only decide cases based on their interpretation of the law?

Fixed that for you.

swingaloo

Im 63 and have had my oven just over 12 months. If I touched mine when it is on I would get burnt. I don't understand how all those people at the exercise class could all think all ovens were now cool to touch.


Im also confused as to why she would burn her hand so badly from touching the oven front. Surely if the door was so hot you would be able to tell before actually putting your hand onto it and most people would touch lightly with the back of the hand, not place a palm on it. The natural response when something is hot is to clench your fist and pull away from the hot object.


I think this may be buyer remorse and its because its a galley kitchen that the oven isn't suitable.


The oven may be unsuitable for your mum but that isn't the shops fault, they cant be responsible for peoples choices.


My last vacuum cleaner was an upright, my new one is not and too be honest its not really suitable for me as I find it much more difficult carrying up and down stairs. But I made the wrong choice, there is nothing wrong with the function, I just don't like it but that doesn't make the shop responsible.


If they were to take the oven back, how would they sell it again as a 'used' item.

muckybutt

Trouble is now the op has it in her head it's the shops fault where in reality it isn't.

We could tell her this until the cows come home but as seen the op has a distinct dislike of Currys so want's her two penneth of blood from them, unfortunately I can't see the County Court or Currys agreeing with her arguement.

Fact is a bad choice was made, mistakes happen, the shop staff can't and won't know every product inside out and back to front that would be impossible. I am afraid you are going to have to take this one on the chin and suck it, either use the oven with the guard in place as has been mentioned or sell it at a loss probably and buy a more suitable one - sorry ! truth is sometime a hard pill to swallow

Poppy9

swingaloo wrote: »

Im 63 and have had my oven just over 12 months. If I touched mine when it is on I would get burnt. I don't understand how all those people at the exercise class could all think all ovens were now cool to touch.


Im also confused as to why she would burn her hand so badly from touching the oven front. Surely if the door was so hot you would be able to tell before actually putting your hand onto it and most people would touch lightly with the back of the hand, not place a palm on it. The natural response when something is hot is to clench your fist and pull away from the hot object.


I think this may be buyer remorse and its because its a galley kitchen that the oven isn't suitable.


The oven may be unsuitable for your mum but that isn't the shops fault, they cant be responsible for peoples choices.


My last vacuum cleaner was an upright, my new one is not and too be honest its not really suitable for me as I find it much more difficult carrying up and down stairs. But I made the wrong choice, there is nothing wrong with the function, I just don't like it but that doesn't make the shop responsible.


If they were to take the oven back, how would they sell it again as a 'used' item.

I think OP was saying her mother fell against it and perhaps with not much room couldn't move away quick enough.

Agree it's buyers remorse unless she gets independent inspection to say the glass gets too hot and can be dangerous. This could be money down the drain though. I would sell on if I didn't want guard in place.

OP could replace with a counter top Halogen cooker which is great quick and cheap to use. Rather than waste time pursuing Curry's she could spend £40 and help her mother use a different type of cooker because if she's frail like OP says this will save her bending.

PS re your hoover. I made this mistake once so bought a second cheaper hoover and kept one upstairs and one downstairs