virgin media - slow broadband connection

marleyboy

Sugarcubed wrote: »

You may be experiencing slower speeds because of the caps that virgin put in place between peak times, which I'm sure is 4pm to midnight.

VM deny capping, although between 4pm to midnight, (peak times) it is dropped drastically, VM put it down to congestion, although we do know that capping is going on, its meant to be a 4hour cap, after downloading a max of (i think) 3gig.

However, even those whom dont download are being "capped" from 4pm to midnight, VM claim it to be a traffic light system they are using, although I have heard many excuses by VM, it basiclly boils down to peak BB reduction.

VM just do this in order to make some extra cash via the premium number they insist you call, and for those whom dont realise they are capped.

I had this problem for 8 weeks, in the end they admitted there was a problem with the 20meg, which was still being repaired, if you cannot set the proxy settings manually (as that worked for me), dropping your BB to the 4meg, which isnt affected, at least until they fix this mess, bizzarrely makes it work faster for you.

Paul_J

Before VM took over, I never ever had any slow browsing issues with Telewest Blueyonder. I'm sick of this slow browsing now, have complained to them, and will probably have to look elsewhere for a good connection speed I suppose.
This site seems very slow to load pages though. Even at work, which is a good fast conncetion speed.
Victim of its own success?????

shades_2

marleyboy wrote: »

I had the same prob with my 20meg, cost me a fortune in phone calls, had 2 engineers come around, both stated it was a fault at VM end, lasted me 8 weeks, I found a solution on the broadband forum, to change my proxy manually, so for that has done the trick, ive had no problems since.

Open Control Panel Internet Options (or, in IE, pull down menu Tools and select Internet Options...).
Click on the tab Connections.
Click on button LAN Settings.
UNcheck Automatically detect settings.
UNcheck Use automatic configuration script.
Check Use a proxy server but ensure that the boxes are left blank.
Click on button Advanced:
In the row HTTP fill in the name and port number (8080) of your chosen web proxy server (see belfast's below). It is essential that you do not select port 80, even if your chosen server offers a proxy service on that port.
Ensure that the other rows are left blank.
UNcheck Use the same proxy server for all protocols.
In the Exceptions box enter: 192.168.*
Click OK.
Click OK to exit LAN settings.
Click OK to apply the changes and exit Internet Options

Belfast 1 = belf-cache-1.server.ntli.net
Belfast 2 = belf-cache-2.server.ntli.net
Belfast 3 = belf-cache-3.server.ntli.net
Belfast 4 = belf-cache-4.server.ntli.net
Belfast 5 = belf-cache-5.server.ntli.net
Belfast 6 = belf-cache-6.server.ntli.net
Belfast 7 = belf-cache-7.server.ntli.net
Belfast 8 = belf-cache-8.server.ntli.net
Belfast 9 = belf-cache-9.server.ntli.net
Belfast 10 = belf-cache-10.server.ntli.net

With thanks to JAYMARSH2005.

What are the codes for leicester thanks

Sugarcubed

My internet has been down for the best part of 3 days! :mad:

darwin-rover

If you are on the 20meg service follow the hints on this page .
http://www.virginmedia.com/help/20mb-broadband-optimisation.php

marleyboy

shades wrote: »

What are the codes for leicester thanks

Just use any of those ones, its not a case of using your local, more a case of less people in that area use it.

dangeroussports

You are righ it is re

dangeroussports

ally really sl

BISKIT_2

Hi Havent Read All Your Replies,but I Had A Problem With My Emails And They Told Me To Ring The Premium Rate Number. I Moaned To The Guy.then I Rang The Number For Their Head Office (in Yellow Pages I Think)and Spoke To Another Agent Who Gave Me The Details I Required Without A Problem!!also If Like Me You Can Never Get Through To An Agent Put Phone Down And Redail But Press Option For Adding A New Service They Answer Very Quickly.when They Realise That You Have A Problem They Put You Through To Someone Who Can Help Alot Quicker

COOKIEWILLOW

:mad: dont talk to me regarding vm !! bb and telly went off 7pm wed, phoned them and they said "prob in area, be about 4 hours!!!), both came back on at about 10ish, problem sorted, or so i thought! thursday morning went to sign into my fav site (guess who?) and bb down:mad: :mad: :mad: , phoned vm who told me to ring premium rate number :mad: who said i would need an engineer to call, and he booked one for friday evening! anyway following morning bb came back on so ramg to cancel engineer only to find one was never booked in the first place!!! not only could i have arranged time off work without pay to let engineer in (fortunately i wasnt on rota) but the two phone calls have cost me an estimated 3 or 4 squid!! really am thinking of changing service provider, any recommendations??? sorry about the many mad icons but vm really piddle me off