We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Robinson Way......letter out of the blue
Comments
-
I’ve sent off an email stating I don’t have any knowledge of any debt to Abbey or Robinson Way and the onus of proof is on them.
Also stating consumer credit act and asking them to provide proof before contacting me with threatening letters again.
My question is: is there a deadline for them to respond?
Short answer is no.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Thanks, just crazy how they can act like this.
I’ll update any news as I receive it.0 -
Had an auto response saying they may reply to my email in 5 days, but may have to write to me due to data protection.
Odd that they didn’t care about DP when contacting me in the first place.0 -
Well, no written/email response, but calls and texts continue.
Should I just ignore, or email again and complain of harassment?0 -
I’ve sent off an email stating I don’t have any knowledge of any debt to Abbey or Robinson Way and the onus of proof is on them.
Also stating consumer credit act and asking them to provide proof before contacting me with threatening letters again.
My question is: is there a deadline for them to respond?
From what you say you simply mentioned the Consumer Credit Act in your email.
A formal s 77-79 CCA Request must be accompanied by the £1 statutory fee in order to protect your legal position. They would have 14 days to comply and if they don't/can't the debt becomes unenforceable until or unless they do comply.
Obviously that (£1 statutory fee) cannot be paid by email and/or text (my apologies for not reading back through the thread).
Has your only contact with Robinson Way been by email? Because if they don't have your actual address (on terra firma
) you may need to consider whether you want to disclose it at this stage.
Robinson Way collect debt for Hoist Portfolio (which owns them) so does that help you to identify what debt they may be chasing?
Di0 -
Think the OP is confusing the provit letter, with a CCA request.
I believe it was the provit letter they sent by email, although that makes no mention of the consumer credit act for obvious reasons.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
The email sent was in response to a letter that was sent to my home.
Yep, apologies on my terminology, I used the terminology from the template link posted earlier.
I genuinely have no idea where the alleged debt is from. I’ve no defaults on any of my credit reports.0 -
-
Ignored and contact stopped for now. Should they start again, I’ll let you know.
Thanks all, for your input.0 -
They’ve written to me today saying they’re looking into my query, and have put my account on hold.
If they have a genuine debt that I owe, why not just send me the proof?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards