Amex shop small

Pincher

keiran wrote: »

Note that if you visit a listed merchant and they claim not to take Amex, Customer Services will give a £5 credit (to at least used to)

That's a GOLD MINE!



Have just reported three establishments, using


"Report Incorrect Information"


under the address. All I got was a pop-up that says


"Thanks for submitting your feedback"


No mention of £5.


In fact, how do they know who reported it?

keiran

I've done the rounds with my Amex card, having the same experiences as previous years.....

Shops claiming they don't take Amex despite being on the Shop Small site and having the logo in their window, or wanting to slap on a charge between 50p and £1 on the transaction.

Is the Amex fee charged to merchants so large that they'd refuse to even transact a purchase of £10 or more?

Does anyone know PRECISELY what the fee is... my strong suspicion is that because of the stories of massive fees repeatedly doing the rounds, it has become a huge diabolic thing....even if , in fact, it may be 1% more than Mastercard

And if merchants really really don't like Amex, then why not simply NOT sign up to it in the first place..that way everyone knows where they stand

I've advised Amex of offending merchants on every occasion in previous years, but the same merchants seem to crop up on the Shop Small site, leading me to wonder why they haven't sorted anything out with them.

By using Amex, one enters a strange twilight surreal world indeed

thebritishbloke

The fee varies based on the retailer. Big supermarkets will probably be charged <1%, small retailers may be charged as much as 8%+. It's all dependant on their credit, turnover etc.

gigi

Has anyone tried "one stop stores" and not received a credit? I've tried two and they accepted Amex and are listed on the map but no credit has shown up yet and no email confirmation either.

reclusive46

thebritishbloke wrote: »

The fee varies based on the retailer. Big supermarkets will probably be charged <1%, small retailers may be charged as much as 8%+. It's all dependant on their credit, turnover etc.

These days that not the case. Some of the merchants complaining must be on very very old Amex deals. I've seen Card not present Amex rates as low as 1.5% for small businesses and card present transactions as low as 1.35% for small businesses. Some merchants are also on a £5 a month for a set amount of transaction instead as well.

bellagio_2

gigi wrote: »

Has anyone tried "one stop stores" and not received a credit? I've tried two and they accepted Amex and are listed on the map but no credit has shown up yet and no email confirmation either.

same for me with one stop - have emailed mbna through their contact us and they will get back to me!! hoping one stop will work as was planning stamps and xmas beer

reclusive46

bellagio wrote: »

same for me with one stop - have emailed mbna through their contact us and they will get back to me!! hoping one stop will work as was planning stamps and xmas beer

Contact Amex through https://www316.americanexpress.com/iFormsSecure/un/iforms.do?cuid=contactUs_en_GB&evtsrc=link&evttype=0

You can now also register non-amex cards through Amex connect https://network.americanexpress.com/connect/uk/en/default.html to see personalised offers and to soon see offers that are registered to your card.

Bougainvillea

reclusive46 wrote: »

Contact Amex through https://www316.americanexpress.com/iFormsSecure/un/iforms.do?cuid=contactUs_en_GB&evtsrc=link&evttype=0

I can't get the link to work as it comes up with an error message:

''You have left fields blank or incomplete. Please review your entry and make necessary corrections.''

Any other suggestions for contacting Amex about their offers?

ET51

Bougainvillea wrote: »

I can't get the link to work as it comes up with an error message:

''You have left fields blank or incomplete. Please review your entry and make necessary corrections.''

Any other suggestions for contacting Amex about their offers?

Have you tried making the necessary corrections to the fields indicated and then resubmitting?

Bougainvillea

ET51 wrote: »

Have you tried making the necessary corrections to the fields indicated and then resubmitting?

Thanks for your suggestion but I have tried about six combinations - none work. Has anyone else got the link to work?