Got paperwork back from Lloyds...

sun73

Orville wrote: »

Thank you for that very helpful comment. I knew i had it, but knowing and proving are two different things are they not?. Hence the request for my information.

You did nothing wrong by sending a SAR especially if you no longer had the loan documentation, it helps to gather evidence before you submit a complaint.


I had a ppi complaint upheld from a policy sold in 1988 on the grounds it was a single premium insurance which is probably the same for your loans. This can be seen on bank statements or old transaction histories which show the loan direct debits, if there's only one a month it suggests the ppi was frontloaded.


Go ahead and complete the ppi questionnaire, send photocopies from the SAR. Best of luck

Orville

sun73 wrote: »

You did nothing wrong by sending a SAR especially if you no longer had the loan documentation, it helps to gather evidence before you submit a complaint.


I had a ppi complaint upheld from a policy sold in 1988 on the grounds it was a single premium insurance which is probably the same for your loans. This can be seen on bank statements or old transaction histories which show the loan direct debits, if there's only one a month it suggests the ppi was frontloaded.


Go ahead and complete the ppi questionnaire, send photocopies from the SAR. Best of luck

Thank you very much Sun I shall do :-)

[Deleted User]

sun73 wrote: »

You did nothing wrong by sending a SAR

Nothing "wrong", just a waste of £10.

This is a money-saving site!:p

sun73

Moneyineptitude wrote: »

Nothing "wrong", just a waste of £10.

This is a money-saving site!:p

Thought you'd had enough of this thread and if a SAR was a waste of money it wouldn't be recommended on this site.


£10 can be money well spent. If I hadn't made a subject access request to my bank I wouldn't have found the ppi evidence because the complaints section did not check the same archive systems that the Data Protection Office had access to.


Sometimes you have to speculate to accumulate.

addedvaluebob

Moneyineptitude wrote: »

Nothing "wrong", just a waste of £10.

This is a money-saving site!:p

A £10 SAR is never a waste of money as previously posted, knowing and proving are two different things. Ignore all the comments about hearsay complaints and put in your complaint based on your recollections and any supporting reference from the paperwork.

A banks complaint assessor won't question everything you say or dismiss your complaint out of hand, they may even uphold the complaint for an entirely different reason. Bottom line is to put in your complaint giving your reasons and memory of what happened and let them get on with it.

Good luck

Orville

addedvaluebob wrote: »

A £10 SAR is never a waste of money as previously posted, knowing and proving are two different things. Ignore all the comments about hearsay complaints and put in your complaint based on your recollections and any supporting reference from the paperwork.

A banks complaint assessor won't question everything you say or dismiss your complaint out of hand, they may even uphold the complaint for an entirely different reason. Bottom line is to put in your complaint giving your reasons and memory of what happened and let them get on with it.

Good luck

Thank you for that :-).

Ermm just one more thing. Do i have to do it on paper via a letter then..? Is there some kind of template i can follow for help with this as I am not sure what the correct wording etc should be...

[Deleted User]

sun73 wrote: »

Thought you'd had enough of this thread and if a SAR was a waste of money it wouldn't be recommended on this site.

It's not recommended in every instance, nor should it be. Any poster who says it's never a waste of money is in error. I've seen posts here from people who've sent SAR letters after they've already been rejected, for instance.

Anyway, this is going a bit off topic. There is a whole long thread discussing this here;
https://forums.moneysavingexpert.com/discussion/1475553

addedvaluebob

Orville wrote: »

Thank you for that :-).

Ermm just one more thing. Do i have to do it on paper via a letter then..? Is there some kind of template i can follow for help with this as I am not sure what the correct wording etc should be...

Paper is best, if it goes to FOS they will ask you to write it down anyway as will the bank in most instances, verbal complaints by phone sometimes have the recordings lost and it can be uphill if they reject.

There are template letters on here and Which and elsewhere but think very carefully before using them 'as is'. Pick out the bits that apply to your case and feel free to add anything or amend paragraphs to make sure your case is fully reflected and accurate.

Orville

addedvaluebob wrote: »

Paper is best, if it goes to FOS they will ask you to write it down anyway as will the bank in most instances, verbal complaints by phone sometimes have the recordings lost and it can be uphill if they reject.

There are template letters on here and Which and elsewhere but think very carefully before using them 'as is'. Pick out the bits that apply to your case and feel free to add anything or amend paragraphs to make sure your case is fully reflected and accurate.

Thank you.

Nasqueron

addedvaluebob wrote: »

A £10 SAR is never a waste of money as previously posted, knowing and proving are two different things. Ignore all the comments about hearsay complaints and put in your complaint based on your recollections and any supporting reference from the paperwork.

A banks complaint assessor won't question everything you say or dismiss your complaint out of hand, they may even uphold the complaint for an entirely different reason. Bottom line is to put in your complaint giving your reasons and memory of what happened and let them get on with it.

Good luck

While bob does make some good points, DON'T ignore the advice about hearsay issues. Bob likes to suggest that you can make an unsupported claim such as "I was told I had to have PPI" and that will if not help, then at least, not hinder, your complaint. Banks get thousands of identical complaints from claims companies all with the same copy/paste arguments "it would help me get the loan" "I needed to have it" etc etc none of which have any evidence and makes it look like you just copied a load of gumpf off the net - it's a waste of time as you cannot prove any of it.

Furthermore, you can damage your claim if you make a complaint based on a he said she said recollection, the FOS does allow banks to present scripts and staff advice as a demonstration of their policy at the time, if they have evidence like that it will (predictably) disprove an accusation that is based solely on your memory - i.e. the bank can produce a sales script that says that PPI was an option that might help you make payments if you lose a job - you can't prove they deviated from that so it's a pointless accusation.

Focus on facts, your memory and if you don't remember, be honest and say so. If it appears to be a front loaded loan with PPI added into the loan, for example, that will probably win you a refund as the FOS doesn't like that. If you have/had work benefits that would pay out if you were off sick, include that etc etc