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Nexus 7 stuck on Google screen

50Twuncle
50Twuncle Posts: 10,763 Forumite
Part of the Furniture 1,000 Posts Photogenic Name Dropper
in Techie Stuff
My Nexus 7 has suddenly refused to boot past the Google screen
It was working fine, this morning
I have tried a soft reset - but the damned thing still shows the same screen
A hard reset (pressing vol up/down & power at the same time) fails to do anything ..
Any suggestions ?
«13

Comments

  • zaax
    zaax Posts: 1,914 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    If its still under warranty return it. Otherwise the batteries needs unplugging. The back will come off if you gently start at the top. There are videos on youtube showing how.
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    zaax wrote: »
    If its still under warranty return it. Otherwise the batteries needs unplugging. The back will come off if you gently start at the top. There are videos on youtube showing how.

    It is 13 months old !!!
  • Strider590
    Strider590 Posts: 11,874 Forumite
    Use a plastic tool to remove the back (to prevent screw driver damage), unplug the battery and see what happens.
    “I may not agree with you, but I will defend to the death your right to make an a** of yourself.”

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  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I was wrong - just checked and discovered that the device is 11 months 25 days old - trying to contact Google for a warranty claim
    It was bought from PC world - but I have no receipt and there is no serial number or other unique identifier on the outside of the case !!
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    SOGA is with the vendor not the manufacturer .
    Though the manufacturer may offer an additional limited warranty .
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    JJ_Egan wrote: »
    SOGA is with the vendor not the manufacturer .
    Though the manufacturer may offer an additional limited warranty .

    I have also emailed PC world - but don't expect much help from them - this problem appears to be a "KNOWN" problem - so if necessary, I will contact the ombudsman.
    The problem being that I have no proof of purchase
    (it was purchased for me by my employers under Access to Work) - and my employers do not have the receipt either - I understand that the receipt went somewhere to DWP !!
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What ombudsman and most ombuds require you to go through the vendors procedures first .
    Receipt >>cheque credit card etc payment details should be ok .
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    JJ_Egan wrote: »
    What ombudsman and most ombuds require you to go through the vendors procedures first .
    Receipt >>cheque credit card etc payment details should be ok .

    Don' have anything at all by way of proof of purchase ..except for a rough date !!
  • wongataa
    wongataa Posts: 2,751 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    50Twuncle wrote: »
    Don' have anything at all by way of proof of purchase ..except for a rough date !!
    If you bought it with a credit or debit card you could use your credit card or bank statement.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    wongataa wrote: »
    If you bought it with a credit or debit card you could use your credit card or bank statement.

    I didn't pay for it ( see above )
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