Baby steps to mortgage freedom for beanielou.

beanielou

The car saga continues.
Maybe next week...............

beanielou

jwil said:

Sorry to hear the car saga is ongoing.  Hope it's resolved soon.

Thank you 

lucielle

Can you get the name of the top person in charge and send a strongly worded email/letter?
L

Sun_Addict

Often the best way to get through to a company is to Tweet them. If you’re not on Twitter might be worth joining for a short time? Companies don’t like to be named and shamed publicly.

beanielou

I am just worn out with it all.
it is really getting me down.

Karmacat

Oh beanie, sorry to hear you're feeling down about it   It must be very hard  

Suffolk_lass

I had a call from the home insurance broker to tell me my insurance was running out at mid-day yesterday and they had not got my renewal. So I gave them (Ms polite and so disappointed) feedback and set out where they had failed to do as I expected over the last two renewals and explained I had gone with someone else via the (other competitor) local broker I know they have lost staff to in the last two years). I could hear the shock in the woman's response and this morning my email box has a response from their office manager setting out the remedial action he has taken and apologising, and asking permission to contact me next year at renewal which he will personally oversee. 

So they can do it, but sadly, they have lost my not inconsiderable premium this year. I do feel better, that my issues have been heard now.

milann

It is awful service Beanie. Good on you for closing your account too 👍

beanielou

Suffolk_lass said:

I had a call from the home insurance broker to tell me my insurance was running out at mid-day yesterday and they had not got my renewal. So I gave them (Ms polite and so disappointed) feedback and set out where they had failed to do as I expected over the last two renewals and explained I had gone with someone else via the (other competitor) local broker I know they have lost staff to in the last two years). I could hear the shock in the woman's response and this morning my email box has a response from their office manager setting out the remedial action he has taken and apologising, and asking permission to contact me next year at renewal which he will personally oversee. 

So they can do it, but sadly, they have lost my not inconsiderable premium this year. I do feel better, that my issues have been heard now.

Sadly customer service is sadly lacking in so many ways these days.
Unfortunately my car is part of a fleet insurance.
I have fed back to both the insurance company & Motability my dissatisfaction with the whole process.
Sadly the longer I don't have my own car the more I truly loathe driving & I am terrified that anything happens to the hire car 

beanielou

milann said:

It is awful service Beanie. Good on you for closing your account too 👍

Thanks