Sent xbox one by mistake

JReacher1

antrobus wrote: »

There are plenty of people out there who claim that 99.9% inventory accuracy is achievable. Like these;

http://www.iskrasistemi.si/povezane_vsebine_s_stebri_an/2012062910544304/s6/
http://ukrfid.innoware.co.uk/business_of_RFID/rfid_advantages
http://www.warehouse-it.co.uk/#!wms-systems-stock-control/cv9k

I can find some more if you're really interested.:)



Too true. People decide to spout the first thing that comes into their head, rather than spend a minute on Google actually checking the facts for themselves.

It's a shame you don't actually know what an inventory management system is. The accuracy figure you are referencing here is for actual stock in the warehouse. They are 99.99% accurate that what the system thinks is in the warehouse is accurate.

They do not claim to have a 99.99% accuracy in being able to identify which parcel contained the incorrect item after despatch.

This is the problem with people on this forum. They try and find Google links to try and help out a weak argument from a regular poster but don't actually take the time to read the links to see if it supports the argument.

Still nice try;)

pitanorf

FiremanDave wrote: »

Could be a problem when he goes online though.

Possible but i doubt it - does MS black list xboxes on third party requests, and if they do, judging by how well this retailer has processed this order would they trust themselves to request the black listing of the correct unit?

unholyangel

JReacher1 wrote: »

It's a shame you don't actually know what an inventory management system is. The accuracy figure you are referencing here is for actual stock in the warehouse. They are 99.99% accurate that what the system thinks is in the warehouse is accurate.

They do not claim to have a 99.99% accuracy in being able to identify which parcel contained the incorrect item after despatch.

This is the problem with people on this forum. They try and find Google links to try and help out a weak argument from a regular poster but don't actually take the time to read the links to see if it supports the argument.

Still nice try;)

And how do you suppose they achieve 99.9% bright spark? The pickers have their own accuracy rating - usually quite a bit lower than those in charge of inventory control. Even the normal staff don't usually like the inventory control team because they're the ones who track items - which ends up getting the person who made the mistake in trouble.

The ICQA team (in the case of amazon anyway - different places call them different things) have a job of making sure they track down missing items. Its a team that first do a general count. If the general count doesnt match what the system says should be available (ie because someone has accidentally picked the wrong item) then it flags it for a manual count and the person has to go and scan each item individually.

If the count is still wrong, thats when they start looking into who has picked it since the last correct count. As in amazon, they're scanned when they're put into BINs, they're scanned several times a week by their quality control team to check they're correct, scanned any time a picker takes one and then scanned again when its being packed and each parcel passes over scales to be weighed before it is is dispatched.

But while low value items can be picked by anyone, high value items are kept in a secure cage which only very few people have access to. They also do a stop and search on every single staff member any time they come off the warehouse floor for a break every single day.

Is any of this giving you some sort of idea as to how easy it can be to identify what went wrong and where?

Like I've been saying all along, the procedures of the company can have a huge impact on the risk to the OP.

If it were a smaller value item then theres also a chance they would know where it went but not bother chasing it - but then thats why higher value items have more stringent controls in place - as they're more interested in keeping track of them.

JReacher1

unholyangel wrote: »

And how do you suppose they achieve 99.9% bright spark? The pickers have their own accuracy rating - usually quite a bit lower than those in charge of inventory control. Even the normal staff don't usually like the inventory control team because they're the ones who track items - which ends up getting the person who made the mistake in trouble.

The ICQA team (in the case of amazon anyway - different places call them different things) have a job of making sure they track down missing items. Its a team that first do a general count. If the general count doesnt match what the system says should be available (ie because someone has accidentally picked the wrong item) then it flags it for a manual count and the person has to go and scan each item individually.

If the count is still wrong, thats when they start looking into who has picked it since the last correct count. As in amazon, they're scanned when they're put into BINs, they're scanned several times a week by their quality control team to check they're correct, scanned any time a picker takes one and then scanned again when its being packed and each parcel passes over scales to be weighed before it is is dispatched.

But while low value items can be picked by anyone, high value items are kept in a secure cage which only very few people have access to. They also do a stop and search on every single staff member any time they come off the warehouse floor for a break every single day.

Is any of this giving you some sort of idea as to how easy it can be to identify what went wrong and where?

Like I've been saying all along, the procedures of the company can have a huge impact on the risk to the OP.

If it were a smaller value item then theres also a chance they would know where it went but not bother chasing it - but then thats why higher value items have more stringent controls in place - as they're more interested in keeping track of them.

Again you are talking rubbish.....

You don't seem to realise that what you may know about one company's procedures is completely irrelevant. You seem to apply some small amount of knowledge you know about one company and assume that is true for every company......

I can tell you 100% (you love a made up percentage) that not every company will search its pickers when they leave the picking floor. I know 4 companies that have a random button approach where they press a button when they leave and are only searched if the light goes red.

This is a major problem with warehouse systems as junior people who don't really know much about it believe that the systems are infallible. They therefore believe mistakes are impossible and will always be spotted. When the reality is like in the OP's situation they occasionally make mistakes!

You need to stop applying the limited knowledge you have about one company across all retail companies as they are not all the same

Yet ironically you also back up my point as I said if they don't hear for 1-3 months they will get away with it which is what you seem to agree with as any mistakes they make will be spotted almost instantly on this system you seem a defender of!

unholyangel

JReacher1 wrote: »

Again you are talking rubbish.....

You don't seem to realise that what you may know about one company's procedures is completely irrelevant. You seem to apply some small amount of knowledge you know about one company and assume that is true for every company......

I can tell you 100% (you love a made up percentage) that not every company will search its pickers when they leave the picking floor. I know 4 companies that have a random button approach where they press a button when they leave and are only searched if the light goes red.

This is a major problem with warehouse systems as junior people who don't really know much about it believe that the systems are infallible. They therefore believe mistakes are impossible and will always be spotted. When the reality is like in the OP's situation they occasionally make mistakes!

You need to stop applying the limited knowledge you have about one company across all retail companies as they are not all the same

Yet ironically you also back up my point as I said if they don't hear for 1-3 months they will get away with it which is what you seem to agree with as any mistakes they make will be spotted almost instantly on this system you seem a defender of!

I didnt say it was the same for every company (in fact I actually said the opposite). I was specifically talking about amazons procedures - but that doesnt mean amazon is the only one I know, they're just one of the most stringent - which is why I used them as an example.

If you ever learn to distinguish between facts and your own made up reality, let me know. Until then if I want fiction I'll stick to reading books rather than your replies.

pitkin2020

OP emphasis falls on the retailers to contact you to claim it back, which if they do then you have no right to keep it as it was sent in mistake rather than unsolicited.
Morally maybe you should contact them and inform them of their mistake but thats your decision.

Those that really believe companies have a 99% stock accuracy dont live in the real world. Only automated warehouses will be able to achieve anything like that as HUMANS make mistakes which usually screws those figures up. As for companies claiming they have 99% its usually as pointed out to keep stock holders happy. All stats and figures can be manipulated to achieve an outcome!!