Ryanair's new customers service approach is paying off.

trolleyrun

Does it matter? If you're happy to fly with them, that's great. I was just voicing my opinion. A lot of their incidents don't make the general press.

phatbear

callum9999 wrote: »

No it can't. People are allowed to have an opinion on how safe something is - Ryanair's record isn't impeccable so it's a completely legitimate view to express.

Also completely wrong in my view, but still legitimate.

you're quite right people are entitled to their opinion however when that opinion is put in a public forum with content which could prove defamatory then it pretty much becomes libelous. Its not a matter of "i wont fly ryanair because i dont like their business model/price of bacon rolls/staff uniform" etc the poster is calling into question the safety of their flights/aircraft and not based on fact but on opinion.

so for example, you believe that i could post on here that i think you are a wrong'un, and imply certain things about your past, without any form of evidence because its my opinion?

Oh for the record the above is an example i. of course, dont think you're a wrong'un

fifeken

trolleyrun wrote: »

Here's an example: 3 emergency landings in one day due to not carrying sufficient fuel.

If these were the three diverisons to Valencia in July 2012, the independent enquiry conducted by the IAA (along with the Spanish equivalent if memory serves me correctly), concluded that they departed with sufficient fuel, and also diverted with sufficient fuel.

callum9999

phatbear wrote: »

you're quite right people are entitled to their opinion however when that opinion is put in a public forum with content which could prove defamatory then it pretty much becomes libelous. Its not a matter of "i wont fly ryanair because i dont like their business model/price of bacon rolls/staff uniform" etc the poster is calling into question the safety of their flights/aircraft and not based on fact but on opinion.

so for example, you believe that i could post on here that i think you are a wrong'un, and imply certain things about your past, without any form of evidence because its my opinion?

Oh for the record the above is an example i. of course, dont think you're a wrong'un

That's a bit different though. You have no information about me at all, whereas there are several bits of credible information criticising Ryanair safety policies. After the "fuel emergencies" in Spain a couple of years ago the Accident Investigators criticised Ryanair's fuel policy saying that it was at the minimum level of legal acceptability and left no room for contingencies in the case of flight delays etc.

Surveys of Ryanair pilots have allegedly (Ryanair dispute it I believe) found that at least some of them think Ryanair takes a dangerous attitude to safety and that they feel pressured into taking less fuel than they want to.

Don't get me wrong - I don't think they're at all unsafe, nor do I think other airlines like BA are any safer. I also don't think those complaining pilots would actually take off if they thought their life was at risk. But while I'm no legal expert, I'm pretty sure that more than justifies their position when it comes to slander.

callum9999

fifeken wrote: »

If these were the three diverisons to Valencia in July 2012, the independent enquiry conducted by the IAA (along with the Spanish equivalent if memory serves me correctly), concluded that they departed with sufficient fuel, and also diverted with sufficient fuel.

They found that the fuel levels were legally sufficient, but recommended a change in the law because they felt it was unsafe regardless.

[Deleted User]

Ryanair's increased passenger numners indicate that for every person on here who has heard something from somebody somewhere who thinks the airline is unsafe or flies with only a teacup of fuel above the legal miminum there are millions more who think that is a load of baloney.

Airlines are one of the most regulated industries on this planet.Ryanair has a 100% safety record and has never been the subject of any negative criticism,fines or punishment by the regulatory authorities.

Of course the usual naysayers on here are welcome to produce any evidence they have to suggest otherwise ...










.... watch out for the tumbleweed.

phatbear

regarding fuels levels its pretty normal practice for a lot of airlines to fly with low fuel loads.

having worked at one large international airport for 9 years and spent the last couple of years at a smaller airport its quite regular to have aircraft divert due to fuel levels being low and not being able to maintain a holding pattern, due to delays, at their destination airport

callum9999

phatbear wrote: »

regarding fuels levels its pretty normal practice for a lot of airlines to fly with low fuel loads.

having worked at one large international airport for 9 years and spent the last couple of years at a smaller airport its quite regular to have aircraft divert due to fuel levels being low and not being able to maintain a holding pattern, due to delays, at their destination airport

That was exactly their concern. Because Ryanair was getting away with it they were worried other airlines would start copying.

Though I don't really think it's a safety issue - they always have enough fuel to divert if necessary - it's more a "fairness" issue. The less well-prepared airlines save money by saving fuel and get priority landings whereas the airlines doing things "properly" get the higher financial burden.

fifeken

callum9999 wrote: »

They found that the fuel levels were legally sufficient, but recommended a change in the law because they felt it was unsafe regardless.

Close. There were three recommendations from the report:

1) AESA to review fuel recommendations for Madrid airport.
2) Ryanair to review policy and guidance for busy airports, especially in poor weather.
3) Ryanair to consider enhanced training.

Nowhere does the report use the word "unsafe". Full text here:

https://archive.org/stream/435951-iaa-report-on-ryanair#page/n0/mode/2up

Lizzie2995

I try to avoid Ryanair because I feel very uncomfortable with the age of their flight crew. Very young Captains and First Officers. I think that although being such a busy airline, they have plenty of flying time under their belt, I prefer somebody a little more experienced in charge.

The maintenance of their aircraft is one if the best tho.