Ryanair's new customers service approach is paying off.

callum9999

trolleyrun wrote: »

All I'll say is I know more about the industry than you think

I don't believe that for a second.

trolleyrun

None of you have to believe me, I really don't mind. You all have your opinions and I have mine.

phatbear

trolleyrun wrote: »

Too many near misses and other issues.

trolleyrun wrote: »

I really don't mind. You all have your opinions and I have mine.

and your opinion could be deemed as libel

callum9999

phatbear wrote: »

and your opinion could be deemed as libel

No it can't. People are allowed to have an opinion on how safe something is - Ryanair's record isn't impeccable so it's a completely legitimate view to express.

Also completely wrong in my view, but still legitimate.

jpsartre

laidback wrote: »

great progress,voted second worst company in the world for customer service[behind axa]bet the champagne was flowing at Ryanair Towers..lol

It's not a popularity contest, it's a business. As long as the profits are there it really doesn't matter one bit how they are ranked for customer satisfaction.

budgetflyer

But they finally realised that sometimes "cheap" just isnt enough. They hit the limit. By being "nice" they can attract so many extra passengers.

trolleyrun

Phatbear, it certainly isn't libel. Here's an example: 3 emergency landings in one day due to not carrying sufficient fuel. There are plenty more examples around, you just have to know where to look.

budgetflyer

Those flights were all diverted due to weather issues. They ALWAYS carry more than sufficient fuel

trolleyrun

I'm afraid they don't. Fuel is just one issue though.

I fully respect you wanting to fly with them, but I'd like you to do the same for me.

Btw, there are other airlines I wouldn't fly with as well.

richardw

trolleyrun wrote: »

....Too many near misses and other issues.

In the context of how many aircraft and take offs and landings per annum?