Specsavers sell used frames

starrystarry

Yes I've had glasses before and now I assume this is what has happened before as well. I've only ever had glasses from Specsavers though, which is why I asked whether this was standard throughout the industry.

lovinituk

I ordered new glasses from Boots yesterday. I specifically asked if I would get a new frame (not the display one) and they said yes.

BrassicWoman

I use an independent optician and have always had the frame off the rack.

starrystarry

lovinituk wrote: »

I ordered new glasses from Boots yesterday. I specifically asked if I would get a new frame (not the display one) and they said yes.

Thanks, that's good to hear, maybe I'll try Boots next time. I wasn't too enamoured with the overall service from Specsavers this time. They didn't even bother cleaning the glasses before they gave them to me. They were so manky I could barely see through them.

Flossie.

I guess it varies then starrystarry. But if SS said that your frame would be new, then it should have been.

Have you challenged them?

artbaron

Never buy from the high street, I don't know why people still do it. Half price on the web, no quibble returns, free trials.

starrystarry

Flossie. wrote: »

I guess it varies then starrystarry. But if SS said that your frame would be new, then it should have been.

Have you challenged them?

No, they didn't say it was new, I just assumed it would be. I told them I wasn't happy about it when I was in the store today but there's not much I can do about it. The glasses themselves seem to be fine, I don't want a refund or anything, I'm just not impressed with the overall service. If that's the way they do business, that's fine, it's up to them I guess. I'll do what lovinituk did next time, and ask specifically whether I'll be getting a new frame or a display frame.

lovinituk

artbaron wrote: »

Never buy from the high street, I don't know why people still do it. Half price on the web, no quibble returns, free trials.

Not very convenient when you want to try on half the shop because you haven't got a clue what to go for!! Would cost a fortune sending them back all the time and could take days rather than 30 minutes.

I got mine half price anyway as I also get contact lenses from them.

pmduk

BrassicWoman wrote: »

because the styles change rapidly? 200 shops x 200 frames per season = 4k useless frames a year x twice a year. It's just not economic.

Sorry to pick on your maths, but 200 shops x 200 frames x twice yearly = 80,000 wasted frames yearly. Guess who ends up paying for this overhead?

artbaron

lovinituk wrote: »

Not very convenient when you want to try on half the shop because you haven't got a clue what to go for!! Would cost a fortune sending them back all the time and could take days rather than 30 minutes.

I got mine half price anyway as I also get contact lenses from them.

In that case try them on in the high-street then order online, or use the website's preview functions where you upload a your photo and overlay with various frames, to get an initial idea of what to do for. Contact lenses from the high street are an equally big rip-off so you likely didn't get the bargain you thought you did.

Last time I ordered online (Glasses Direct) it cost under £200 for two pairs of specs with designer frames and high index fairly strong lenses, one set clear and the other sunglasses tint. I got a quote from a well-known high street shop and the price was £319 for one pair. That was untinted too! High street tint £29. Online - free.