Old Mobile Can't Get Signal

Jim_Tee

Hi. I've an old pay as you go phone with Orange as a backup. It has credit and I keep it charged up but it hasn't been used for a long time. It used to pick up a good signal but now can't find one so I can't send or receive on it. My new pay as you go phone works fine. Might the old one have been blocked through lack of use?

d123

Jim_Tee wrote: »

Hi. I've an old pay as you go phone with Orange as a backup. It has credit and I keep it charged up but it hasn't been used for a long time. It used to pick up a good signal but now can't find one so I can't send or receive on it. My new pay as you go phone works fine. Might the old one have been blocked through lack of use?

If you haven't made a call, sent a text or topped up in the last 6 months they would quite likely have terminated the sim (as allowed in the T&C's).

Jim_Tee

Thanks for that. I was wondering if that was the case. My fault I suppose for not using it. I'll just have to use it as a clock!

JJ_Egan

Jim_Tee wrote: »

Thanks for that. I was wondering if that was the case. My fault I suppose for not using it. I'll just have to use it as a clock!

Replace the sim .

MrSilk

JJ_Egan wrote: »

Replace the sim .

But what happens to the OP's credit?

JJ_Egan

MrSilk wrote: »

But what happens to the OP's credit?

Reply was nothing to do with credit .

OP says use as a clock
I say replace sim and its a phone .

gjchester

MrSilk wrote: »

But what happens to the OP's credit?

Its lost as per the T&C of the PAYG contract.


The OP may want to try calling the network or visiting a store, while numbers are stopped from "active use" they should remain in quarantine for a while afterwards so may be recoverable (along with the credit).