Eon when are peak and off peak times?

Former_E.ON_Company_Representative:_Malc

I'll be happy to give feedback about this Optimisticpair. I agree, would make life a lot easier.

Love the bit about '4 candles and fork 'andles.' Am I right in thinking this was from the Two Ronnies?

Think I'll use it in my feedback.

Malc

wifiladi

E.ON_Company_Representative:_Malc wrote: »

Hi Optimisticpair

Thanks for the feedback about our advisors. Good to hear.

From the description (two meters) this metering set up sounds more like a Restricted Hour Tariff (RHT) than Economy 10. It's similar though.

These are mainly found in all electric properties with particular types of heating arrangements. This can be storage heaters, underfloor heating, space heating, water immersion heating etc.

RHT meters give cheaper electricity at some time during every 24 hour period for heating/hot water purposes. As well as this, there'll be a number of hours where all electricity is at off peak prices.

To work, one meter will be wired directly into the heating/water heating circuits. Suspect this is the R3 and this will record heating/hot water usage during the off peak times.

The other dual rate meter will record general usage with one register clocking up the electricity used at off peak times.

The number of off peak hours and times they're active will depend on the type of meter and region.

If you drop an email to the address in my Profile, I'll be happy to let you know the times the off peak hours are active.

You're right to make certain of these times. Using as much electricity as you need during the cheaper hours is a great way to save money.

There's more tips to help you save money by saving energy on our website. In particular, see how you can protect yourself from those vampires sucking energy from appliances even when you're not using them. Put a stake through the hearts of appliances left on standby. Either that or cover them in garlic. :eek:

Sorry about the pun Optimisticpair. Couldn't resist given the day and Martin's outfit.

Malc

PS/ DNO is the Distribution Network Operator. This is the company who own and operate the electricity network that takes electricity into your home.

Hi Malc
When is the off peak period for my RHT meter(underfloor heating only) I am with Eon-no choice because of this %*&^% meter(grrr!) in M25 area please!

Former_E.ON_Company_Representative:_Malc

Hello wifiladi

Off peak times for multi rate meters like your RHT depend not only on the region but on the make of meter as well. If you drop an email to the address in my Profile with either the account number or post code and property number, I'll be happy to let you have these times.

Once I can see the type of RHT meter you have, I'll see if there's any other information I can give you too.

Look forward to hearing from you wifiladi.

Malc

GailForce

I have recently received a dubious letter from E.on headed “Important Information: We need to talk to you about your meter”.

More accurately the letter should be headed, “Important Information: We are withdrawing your RHT heating tariff and increasing your electricity charges”.

The letter is a deceitful attempt to conceal the withdrawal of the RHT Heating Tariff by suggesting that merely because my meter is an ‘old model’ it needs replacing to enable off peak electricity to continue to be supplied.

No information is given as to when the RHT tariff is being withdrawn or the likely impact of the increased charges by imposing alternative Economy 7 or Economy 10 tariffs. Switching times of the two tariffs are detailed on the reverse of the letter but no price information is given. Initial investigation indicates that my bills are likely to increase substantially.

[FONT=&quot]Unfortunately Economy 7 and Economy 10 prices quoted on E.on’s website are ambiguous and the prices quoted for the RHT tariff do not correspond with those on the bill I received earlier this week. I have therefore not yet been able to accurately estimate how much my bills are likely to increase by E.on’s intention to replace my ‘old model meter with a new one’. The devious nature of E.on’s letter and in particular the omission of any price details, is probably an indication that the withdrawal of the RHT heating tariff will result in significant price increases for all existing RHT tariff customers.[/FONT]

Wolf3

I have recently received a dubious letter from E.on headed “Important Information: We need to talk to you about your meter”.

That letter will be regarding booking an appointment to replace your current meter. They are certified by the manufacturer and need to be replaced after a decade or two. This is down to guaranteeing the accuracy and life of the meter.

You probably have an old complex Legacy meter at your property and these meters are no longer manufactured, so Eon cannot book an appointment replace like for like. They will probably offer you a replacement 2 rate meter, either E7 or E10, and need to discuss the alternative tariffs and any electrical work you may need to procure before the appointment can go ahead. Some of the legacy meter's need an private electrician to ensure your heating system works after the new meter is installed, as they obviously wouldn't re-install the old meter

Former_E.ON_Company_Representative:_Malc

GailForce wrote: »

I have recently received a dubious letter from E.on headed “Important Information: We need to talk to you about your meter”.

More accurately the letter should be headed, “Important Information: We are withdrawing your RHT heating tariff and increasing your electricity charges”.

The letter is a deceitful attempt to conceal the withdrawal of the RHT Heating Tariff by suggesting that merely because my meter is an ‘old model’ it needs replacing to enable off peak electricity to continue to be supplied.

No information is given as to when the RHT tariff is being withdrawn or the likely impact of the increased charges by imposing alternative Economy 7 or Economy 10 tariffs. Switching times of the two tariffs are detailed on the reverse of the letter but no price information is given. Initial investigation indicates that my bills are likely to increase substantially.

[FONT=&quot]Unfortunately Economy 7 and Economy 10 prices quoted on E.on’s website are ambiguous and the prices quoted for the RHT tariff do not correspond with those on the bill I received earlier this week. I have therefore not yet been able to accurately estimate how much my bills are likely to increase by E.on’s intention to replace my ‘old model meter with a new one’. The devious nature of E.on’s letter and in particular the omission of any price details, is probably an indication that the withdrawal of the RHT heating tariff will result in significant price increases for all existing RHT tariff customers.[/FONT]

Hi Gailforce

I'm sorry the letter we've sent has caused concern. Wolf3 has given some excellent advice. Thanks for that. Hopefully, I can add a little.

Don't worry, the letter is a heads up. The tariff withdrawal isn't happening right now. We want to replace as many meters as possible before it happens. We do, though, want to be clear on why we need to do this. We'll send further letters before these tariffs disappear. As you've concerns about the impact on bills and prices, please phone the number on the letter. One of our specialist advisors will be happy to go through what's happening.

All meters have a limited shelf life. To make sure they're safe and accurate, we look to replace them every so often. The actual lifespan depends on the type of meter and the manufacturer. RHT meters like yours are coming to the end of their shelf life and we're gradually looking to replace them.

As you know, these types of meter were designed mainly for all electric properties often with storage heaters and/or electric water immersion heaters. They give a number of hours in each 24 hour period where electricity used for heating and hot water is charged at lower off peak prices. Within these periods, there are also a set amount of hours where all electricity is charged at these lower prices. To work, meters are wired into the heating circuits at individual properties.

As wolf3 says, RHT meters similar to the one you describe are no longer available. Consequently, to make sure we can continue to guarantee the meter's accuracy and safety, we're writing to customers to let them know. We realise customers have different needs and these may well have changed since the RHT meter was originally installed. So, we're offering alternatives including Economy 10, Economy 7 or single rate.

I suspect Economy 10 is most similar to your current set up. These meters give 10 hours of lower off peak electricity in three set periods at night, in the afternoon and during the evening. Here, all electricity used during these 10 hours is charged at the lower prices. This may be a little different from your RHT meter. Depending on your actual set up, only part of the off peak times may be for all usage.

Economy 7 meters also work with storage heaters and electric water immersion heaters. With these, though, only 7 hours are off peak and all in one block at night. A common complaint with storage heaters is a tendency to leak heat and to cool down too early. As a result, the industry came up with Economy 10 or RHT meters like yours. As well as an off peak night period, Economy 10 meters charge up in the afternoon and evening. This 'tops up' the stored heat to help properties stay warm throughout the day.

Single rate meters are usually of interest where customers no longer have electric storage heaters or perhaps have had gas or oil heating installed.

Prices of all our single rate and Economy 7 tariffs are on our website. They differ depending on the region so you'll need to pop in your post code. Economy 10/RHT prices, though, don't appear anywhere on the website. Like your RHT meter, we only have the one tariff available for this type of set up. We'll be happy to let you know the rates for your area if you contact us. Similarly, Economy 10/RHT tariffs aren't on the independent comparison sites although Economy 7 and single rate are.

The meter exchange is free. I would, though, do as wolf3 suggests and take advice from a qualified electrician. Given the way these meters are wired into the heating circuits, replacing with a different type could have implications for your heating/hot water. This may particularly apply if you're thinking of Economy 7 or single rate. The cost of the electrician is the customer's responsibility.

Sorry again if the letter caused concern Gailforce but hope this explains.

Malc

Former_E.ON_Company_Representative:_Malc

Wolf3 wrote: »

That letter will be regarding booking an appointment to replace your current meter. They are certified by the manufacturer and need to be replaced after a decade or two. This is down to guaranteeing the accuracy and life of the meter.

You probably have an old complex Legacy meter at your property and these meters are no longer manufactured, so Eon cannot book an appointment replace like for like. They will probably offer you a replacement 2 rate meter, either E7 or E10, and need to discuss the alternative tariffs and any electrical work you may need to procure before the appointment can go ahead. Some of the legacy meter's need an private electrician to ensure your heating system works after the new meter is installed, as they obviously wouldn't re-install the old meter

Spot on Wolf3. Excellent advice. Hope my reply to Gailforce above is of interest.

Malc

GailForce

[FONT=&quot]Thank you for your comprehensive reply to my post.

[/FONT][FONT=&quot]"I suspect Economy 10 is most similar to your current set up."

[/FONT][FONT=&quot][FONT=&quot]Economy 7 is unlikely to be suitable for me. Information I have seen indicates that the Economy 10 prices of all three suppliers who provide Economy 10, are higher than my current RHT Heating tariff rates. Therefore my concerns remain. Withdrawal of the RHT Heating Tariff will result in higher electricity bills. In addition, as you imply, there is also the cost of providing one’s own heating control equipment.

[/FONT][/FONT][FONT=&quot][FONT=&quot]"Economy 10/RHT prices, though, don't appear anywhere on the website. Like your RHT meter, we only have the one tariff available for this type of set up."

[/FONT][/FONT][FONT=&quot][FONT=&quot]I am confused by your statement. I logged into ‘My Account’, then to ‘Current Tariff’, and then ‘Compare Tariffs’, and searched ‘Tariffs in your Area’. There I found TCR prices for RHT, Standard Rates, and Economy 10 for various payment options. This information also indicates withdrawal of the RHT Heating Tariff is going to result in higher electricity bills. However, as my usage is not ‘average’, this information is not particularly useful in determining the exact effect on my bills. Without access to actual Economy 10 prices it is not possible for me to accurately calculate the impact this change will have on my electricity bills. Why are Economy 10 prices a secret?

"As wolf3 says, RHT meters similar to the one you describe are no longer available."

A colleague who also has the RHT Heating Tariff recently had a time switch fault. You removed the dial type meter and faulty time switch and installed a modern digital meter with an integral time switch.

[/FONT][/FONT]

Former_E.ON_Company_Representative:_Malc

Hi GailForce and sorry for the late reply. I've been out of the office for a few days.

Sorry also if I didn't make clear that much of what I posted earlier was of a general nature and even speculative. As I can't see your account or set up, I've made various assumptions and these could well be wide of the mark. The one thing I would stress, though, is to talk to us about your specific concerns by phoning the number on the letter you've received. Our specialists will be happy to go through what's happening and how best to look after your individual set up and needs.

By heating control, do you mean my recommendation for a qualified electrician to checkout any possible implications for your heating? This is just a suggestion based on past experiences with multi-rate meters. This may not apply to you. There are many different types of RHT meter depending on where you are and what was originally installed. Talk to us and we'll give you more tailored advice.

Do you still need prices? As you say, unit prices are available through the Tariff Information Label for customers who have registered with our website. They're not, though, on the general website. Sorry for the confusion, I should've made it clear that customers need to register and log in to see these. You can use these with your specific consumption to see what the overall cost is likely to be.

Any difficulties and a quick phone call to any of our advisors, not just the specialists, will sort this. All that's needed is the area as prices do differ depending on where you are. If you prefer, try our twitter or Facebook channels instead.

As above, there are many types of RHT meter and what's at one property may differ from another, even in a similar area. For specific answers I really do recommend a talk with our specialists.

Malc

GailForce

E.ON_Company_Representative:_Malc wrote: »

I suspect Economy 10 is most similar to your current set up. These meters give 10 hours of lower off peak electricity in three set periods at night, in the afternoon and during the evening. Here, all electricity used during these 10 hours is charged at the lower prices. This may be a little different from your RHT meter. Depending on your actual set up, only part of the off peak times may be for all usage.

Malc

Hello Malc,

Thank you for the additional information.

Could you please clarify your statement in Post #10 in reply to my initial post?

“ Here, all electricity used during these 10 hours is charged at the lower prices."

My existing RHT meter only supplies storage and water heating. All my ‘normal domestic’ use is charged at ‘normal’ on peak rates. Would you please confirm that with Economy 10 all electricity used during the 10 specified hours is charged at the lower rates? If this is the case I could possibly adapt my ‘normal domestic’ electricity consumption pattern to take advantage of cheap rates to mitigate the increased day rate prices.

If however the cheap rate only applies to normal domestic consumption for 5 hours in the middle of the night (as indicated in Post # 10) this would be of absolutely no use to me at all, and my electricity bills will indeed increase significantly as I originally feared.

Regards.