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MSE News: Talk Talk customers to be hit with price hikes
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Exact same issue i have, however i never received an email about the increase. Spoke to them who also assured me that i wouldn't be liable for charges. Today i get a letter £230.
A good place to address such issues is their dedicated forum
http://community.talktalk.co.uk/
I did NOT recieve any notification at all! no letter, no email but it has been over 30 days since they increased the prices. Am I still allowed to call them and cancel now?
Also, I think its disgusting that these companies are allowed to do this when you sign up for a 12 month contract and offer you money saving deals, (because your trying to save money!) and yet they are allowed to change their prices in the middle of a contract! companies shouldn't be allowed to do this.
That's why they have to let you leave penalty-free, but I agree that prices should be fixed for your minimum term.
You could try contacting them by online message (you can then keep a copy of the conversation) to see if they'll offer you a discount. When I tried, they offered me £10 discount to stay offsetting the price increase. I wasn't happy so rang instead and got a year's line rental for £132 (matching EE). The best deals seem to be obtained by ringing, the same as with Sky.
Someone else may be able to confirm whether you can still leave penalty-free given the time that's elapsed.
I'm in a bit of a quandary as I might be moving later on in the year, so is it worth me kicking up a fuss and leaving now or waiting till later once I've moved.