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SandBoy wrote: »
I received the email on 12th,contacted them this week after doing a great deal with another provider,Talk Talk could not do anything better because fibre is not available in our area......told them I was cancelling within the 30 day notice period and that "officially" my contract was to end in Feb 2015.I was assured there would be no cancellation charges.
Today letter received stating " a contract breakage charge is applicable" for £37.71p as well as the "upfront" monthly fees,despite several phone calls today,not one of their "reps" can give me an answer,except saying "I have cancelled my contract"....."YUP I have,but I have cancelled under the regulations and the 30 day rule"........they keep saying "whats that".......arggghhhhh!!!!
mattyl wrote: »
Exact same issue i have, however i never received an email about the increase. Spoke to them who also assured me that i wouldn't be liable for charges. Today i get a letter £230.
loriana87 wrote: »
Also, I think its disgusting that these companies are allowed to do this when you sign up for a 12 month contract and offer you money saving deals, (because your trying to save money!) and yet they are allowed to change their prices in the middle of a contract! companies shouldn't be allowed to do this.
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