Faulty tv

Bigfoot6000

I purchased a tv from a online retailer via a 3rd party transaction company. I found after a few days that the tv had faults and was also not fit for purpose in the way it had been built. I made the company aware of this within 3-4 days of receiving the item and told them I was not happy and wanted to return the item under the 14 days distance selling regulations and the sales of goods act 1979. I was told that I would have to pay £55 for its return in which I disputed at 1st. However within an hour of the company receiving the TV back I received an email telling me that no fault was found even though they did not ask how the fault was occurring and that if I wanted any money back I had to agree in writing that they took the £55 out the price I paid and it be deducted from my initial payment. I still believe that they should not of done this and would like to pursue the matter. They also claimed that I had incorrectly packaged the item and the stand had gained scratches on transport even though it had not been unwrapped with bubblewrap from purchase due to hanging it on the wall. I have evidence of fault and how it was repackaged and it was accepted by the courier in that condition. Any chance of any feedback as to where I stand on this please

Bantex_2

What was the fault?

InsideInsurance

Bigfoot6000 wrote: »

was also not fit for purpose in the way it had been built

What do you mean by this?

DDR no longer exists and its replacement does allow the retailer to deduct the "loss of value" from the returned items if the useage has gone beyond what would have been possible if the item was in store. It does also allow return costs to be payable by the customer as long as in the T&Cs before buying.

The SOGA is a separate piece of legislation and would be the more appropriate one given we are talking about defective products. Obviously they have had the item back and say they arent defective, what evidence do you have of the faults? What were the faults?

Bigfoot6000

The fault was when plugging in a usb stick to watch a film even after software update of tv I had no sound and the picture was complete ghosting except for the outlines of the persons mouth, and outline of heads and it being the same in other scenes of buildings the screen matched the colour of the frame I have evidence of this and also when using the Dongle for wireless internet connection (supplied) it rendered the other usb socket useless due to the size of the other Dongle I have taken pictures of numerous scenes of how it looked on the tv to how it looked playing on my laptop. I also took pictures on how it was packaged and a receipt from the driver that accepted the package as sent

wiogs

Bigfoot6000 wrote: »

The fault was when plugging in a usb stick to watch a film even after software update of tv I had no sound and the picture was complete ghosting except for the outlines of the persons mouth, and outline of heads and it being the same in other scenes of buildings the screen matched the colour of the frame I have evidence of this and also when using the Dongle for wireless internet connection (supplied) it rendered the other usb socket useless due to the size of the other Dongle

Was the TV originally designed to play video from USB?

I had to hack mine to allow me to do this.

Was it all pictures that you suffered the issue on or just those from the USB?

Are you saying the supplied dongle stopped you using another in the other USB port?

Bigfoot6000

On my first phone call when mentioning the problems they said to begin with I could not send the tv back and I knew and quoted the selling distance regs to them who then needed to hang up and ring me back later to confirm I was in my rights for whatever reason to send tv back and with that I would not of minded paying the £55 return fee however the tv was faulty and I told them so and set them the pictures but refused my claims of fault and wanted the £55 before I got the remainder back

zaax

It going to depend what format the video was in. No TV can do .mki (not many video players on a computer can either) .mov and .mp4 might be troublesome as well. Some TV's will only allow playback on movies etc that were recorded on it, something to do with DSR.

Bigfoot6000

wiogs wrote: »

Was the TV originally designed to play video from USB?

I had to hack mine to allow me to do this.

Was it all pictures that you suffered the issue on or just those from the USB?

Are you saying the supplied dongle stopped you using another in the other USB port?

Yes I am saying that the supplied dongle stopped me from using the other usb port and I would assume being an 2013 model tv that it was fit for purpose to play films by usb. I have no other source other than usb to try films

wiogs

Bigfoot6000 wrote: »

Yes I am saying that the supplied dongle stopped me from using the other usb port and I would assume being an 2013 model tv that it was fit for purpose to play films by usb. I have no other source other than usb to try films

Not something you should assume I am afraid.

You need to check the specific model.

For example the European version of mine will play movies from USB, the UK version, as supplied, will not .

InsideInsurance

Agree with the above, playing things from dongles are notoriously ropy on almost all TVs and you need to be very careful which codec you use to encode the video.

As to the size of the dongle blocking access to the other USB ports, that would have been fixed for under £1 by simply getting a short USB extension cable thus moving the wireless dongle out the way

Bigfoot6000

zaax wrote: »

It going to depend what format the video was in. No TV can do .mki (not many video players on a computer can either) .mov and .mp4 might be troublesome as well. Some TV's will only allow playback on movies etc that were recorded on it, something to do with DSR.

The films was a .mkv it played fine it parts but mostly not all