Text Message Charge

Pollycat

w1ggins wrote: »

Did you read my post? You want to talk to me about common sense and yours didn't register the line "I have contacted the patient advice / liaison service for an explanation"?

Anyway they replied with some bollox about how I should ask my operator.

You didn't mention that you had received a reply from them and what they had said.

Posters are not issued with crystal balls, you know. :rotfl:

So what did your operator say when you asked them? You were asked this question yesterday but so far have not answered it.

AJXX

What a farce over such a small cost!

OP - can you post exactly what the message said please.

Either it said explicitly that it was free to reply with no further terms or info - in which case the hospital is entirely to blame for misleading information.

Or it said check xyz for terms or had some kind of additional info in which case you are to blame for not reading the terms.

Just post the text OP. Not really worth a call to your network over 10p is it?

societys_child

. . if the op still has a Lebara sim, it's a whole 19p per text!!!
(s)he must be devastated

arcon5

Guess i'm the only one that thinks ops perfectly entitled to be annoyed!

Pollycat

arcon5 wrote: »

Guess i'm the only one that thinks ops perfectly entitled to be annoyed!

It might help if the OP answered some of the questions he's been asked.

We don't actually know who has charged him for the text.
If it's his service provider and it's part of his standard agreement, then no, I don't think he's entitled to be annoyed (or at least not with the patient advice / liaison service).

societys_child

If it has cost 19p, I agree the op is entitled to be annoyed . . . with the telecom provider . . .

I only pay 4p per text :rotfl:

Pollycat

societys_child wrote: »

If it has cost 19p, I agree the op is entitled to be annoyed . . . with the telecom provider . . .

I only pay 4p per text :rotfl:

We don't know how much the OP was charged - because he hasn't said.

We don't know who has charged the OP for the text - because he hasn't (specifically) said. You were the one who mentioned 19p.

We could assume it was his service provider because he's said this:

I have contacted the patient advice / liaison service for an explanation

Anyway they replied with some bollox about how I should ask my operator

but we don't actually know for certain what the 'bollox (sic) actually was.

We don't know what the actual wording was on the text from patient advice / liaison service requesting feedback - because the OP hasn't said.

It may have said that they wouldn't charge him for sending the text.
But that doesn't mean his service provider wouldn't.

arcon5

Any reasonable person told
'you will not be charged for your text'
to mean exactly that. It would be a reasonable assumption theyd have a special number, like the 0800 for landlines.

what else could a line like that bl0ody mean? That answering their survey for their benefit is otherwise charged and this is a free trial or something?
its pretty obvious what it means.

Why everybody is jumping to their defence is beyond me.

[Deleted User]

Hi,

w1ggins wrote: »

My hospital asked me to send a single digit reply to a text message rating my recent experience.

so what would your reply be now, rating your most recent experience?

Pollycat

arcon5 wrote: »

Any reasonable person told
'you will not be charged for your text'
to mean exactly that. It would be a reasonable assumption theyd have a special number, like the 0800 for landlines.

what else could a line like that bl0ody mean? That answering their survey for their benefit is otherwise charged and this is a free trial or something?
its pretty obvious what it means.

Why everybody is jumping to their defence is beyond me.

We don't actually know that that is solely what the OP was told.
He says he was told he wouldn't be charged for sending the reply text message - but there may have been something additional such as 'your usual text message charge will apply'.

He hasn't exactly been forthcoming with additional information to clarify, has he?

I'm not 'jumping to anyone's defence'.

Nor am I assuming that the OP is in the right, certainly without any further clarification from the OP.