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Text Message Charge
w1ggins
Posts: 20 Forumite
My hospital asked me to send a single digit reply to a text message rating my recent experience.
They clearly said I would not be charged for sending the reply text message. However I was charged.
I have contacted the patient advice / liaison service for an explanation.
Does anyone know how I can get my money back?
They clearly said I would not be charged for sending the reply text message. However I was charged.
I have contacted the patient advice / liaison service for an explanation.
Does anyone know how I can get my money back?
0
Comments
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How much were you charged w1ggins? Are texts normally free as part of your call plan?0
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Very sneaky by the hospital but how much are we talking about? If it's only about 20p I would question whether it's worth the hassle.0
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Perhaps they meant that the hospital would not charge you (i.e. its not a premium rate line), but your phone provider still charges you to send the text.0
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Have you spoken to your mobile provider to question where the charge has come from?0
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My hospital asked me to send a single digit reply to a text message rating my recent experience.
They clearly said I would not be charged for sending the reply text message. However I was charged.
I have contacted the patient advice / liaison service for an explanation.
Does anyone know how I can get my money back?
Do you normally have to pay for messages ? What number was it sent to ?0 -
We need some perspective here, is it just the network operators cost, around 10p or a premium rate text message.
Regardless the admin at the hospital is the first place to ask, is that not the common sense thing to do?0 -
Regardless the admin at the hospital is the first place to ask, is that not the common sense thing to do?
Did you read my post? You want to talk to me about common sense and yours didn't register the line "I have contacted the patient advice / liaison service for an explanation"?
Anyway they replied with some bollox about how I should ask my operator.0 -
Did you read my post? You want to talk to me about common sense and yours didn't register the line "I have contacted the patient advice / liaison service for an explanation"?
Anyway they replied with some bollox about how I should ask my operator.
Did you read any of the other posts? Can't be bothered to respond?0 -
Can we text a number to rate your attitude?*
(*texts will be charged at your normal messaging rate)0 -
Why is that 'bollox'?0
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