Refused to buy a U cert DVD as had no ID

hollydays

powerful_Rogue wrote: »

All the articles online regarding this are dated 2008. Can you show evidence that this has been implemented or any articles about it that are not 6 years old?

It's not company policy to do that..

powerful_Rogue

hollydays wrote: »

It's not company policy to do that..

I presume by your childish reply that the answer is a resounding no then.

hollydays

.. Just think .. The length of time it took you to look up that defunct site.. You could have given a constructive response to the op..

hollydays

You do realise I deliberately posted it just to give you the opportunity to continue your " picking" .. That's why I removed the date from my original post-- ;)if you want to argue, go into an empty room with yourself..;)

bod1467

I have no personal experience of how supermarkets operate their Think XX policies, although my daughter works in retail (to support her university studies) and I have heard similar stories from her.

My opinion is that lucy03 and Nilrem are correct ... for many till operators then company procedure is what matters; if the procedure mandates that ID must be shown when the prompt appears on the till then ID must be shown - if no ID is shown then the till operator has no authority to click the Accept button. Even if it is an obvious error - the till operator has no discretion, unless they want to play fast and loose with their job security.

unholyangel

Seems this has happened before:
http://www.dailymail.co.uk/news/article-2032149/Sainsburys-staff-refuse-sell-fireman-DVD-parents-dont-ID.html

The key phrasing in every "policy" seems to be to prove you are the age necessary to buy the age restricted item.

Only, a U dvd isnt age restricted. And even if it is still classed as that by the retailers...you only have to prove you're old enough to buy it (think/challenge 25 doesnt mean you have to prove you're over 25). Given anyone of any age can buy it...well I'm sure you can see where I'm going with this.

Ironically, despite the op being unable to buy a U dvd, they wouldve been perfectly able to buy plenty of books that are completely inappropriate for kids.

Of course supermarkets dont have to sell us anything if they don't want to - but it still doesnt excuse this nonsensical approach.

JReacher1

I see retail employees are sticking together in support of this idiotic employee.

What's would have been interesting is if the dvd was bought by a 12 year old. They would be asked for ID and they may have had ID proving they were 12. As a 12 year old can buy a U rated dvd that would have been acceptable.

bod1467

I don't dispute that this is stupid ... I'm simply agreeing with others that store policy and common sense can sometimes be at odds with each other. (Unfortunately store employees must follow store policy - in many cases they are not allowed to employ common sense without risking their continued employment).

But then again, common sense doesn't appear to be very common these days.

PS - I am NOT a retail employee, and never have been. (I work in engineering (Oil & Gas sector) and have the freedom to use my common sense). I don't see retail employees sticking together - I see people whose opinion differs from yours, nothing more. Your snide remark is unwarranted.

gik

I don't think anyone disagrees that it's a nonsensical approach for a U Cert DVD. I suspect it's the stores policy/training that is wrong and not the till operator being thick, stupid, dumb or lacking in intelligence that is at the root of this.

JReacher1

gik wrote: »

I don't think anyone disagrees that it's a nonsensical approach for a U Cert DVD. I suspect it's the stores policy/training that is wrong and not the till operator being thick, stupid, dumb or lacking in intelligence that is at the root of this.

Nah. It's because the employee is stupid.