three and 12th month bill

g33za

I'm on a 12 month three (cashback) contract that I cancelled last month, billing is usually on the 1st of every month but I never received a bill for July Upon calling them up they said as the line is scheduled to be cancelled so I would receive a final bill instead. I haver subsequently decided to continue to contract after a very good retention offer (£18 for 18 months).

Has anyone had any similar situation and had cpw accept the final bill for the 12th month's cashback? Or do I need to edit the June bill (pdf) to make it "look" like my July bill to save confusion?

gaahmad

I assume you just didn't receive the paper bill, so can you not just go online and print your July bill from 3's website?

the_tired_one

g33za wrote: »

I'm on a 12 month three (cashback) contract that I cancelled last month, billing is usually on the 1st of every month but I never received a bill for July Upon calling them up they said as the line is scheduled to be cancelled so I would receive a final bill instead. I haver subsequently decided to continue to contract after a very good retention offer (£18 for 18 months).

Has anyone had any similar situation and had cpw accept the final bill for the 12th month's cashback? Or do I need to edit the June bill (pdf) to make it "look" like my July bill to save confusion?

g33za - identical situation to you - just taken the £18 for 18 months retention.

My final bill should have been ready on the 8th July. However I received it on Thursday, dated the 11th July.

Mine is with Phonebox Direct.

What I will be doing is sending the bill off to them showing that my previous 12 month contract was from 8th July 2006-8th July 2007, and that the other details on the bill (the credit for £522) relates to the 'new contract'.

I'll be putting all the info in a covering letter - just to clarify. These complanies like to dismiss such cashback claims, unless to specifically outline these things.

I'll keep you posted as my claim goes in tomorrow!!!

g33za

gaahmad wrote: »

I assume you just didn't receive the paper bill, so can you not just go online and print your July bill from 3's website?

I didnt get a paper or online bill hence the problem.

the_tired_one wrote: »

g33za - identical situation to you - just taken the £18 for 18 months retention.

My final bill should have been ready on the 8th July. However I received it on Thursday, dated the 11th July.

Mine is with Phonebox Direct.

What I will be doing is sending the bill off to them showing that my previous 12 month contract was from 8th July 2006-8th July 2007, and that the other details on the bill (the credit for £522) relates to the 'new contract'.

I'll be putting all the info in a covering letter - just to clarify. These complanies like to dismiss such cashback claims, unless to specifically outline these things.

I'll keep you posted as my claim goes in tomorrow!!!

I havent got any bill for June/July (yet) hopefully something comes through although I guess thinking about it technically speaking it still is my 12th bill whatever i receive... but i have a gut feeling that the people processing the cashback claims looks for specifics and I know (speaking from experience) they probably won't read any covering letter I send with the claim.

GoodFun

I had a similar experience with 3 earlier this year when I tried to cancel my contract however I managed to get my cashback. However for future I think the best way to avoid this confusion of 12th bill not being generated on time is to wait a day after the billing date to ensure the bill is generated on time and then give the 30 day notice for cancelling the contract. This would at the most incur an additional charge for a day's line rental.

g33za

GoodFun wrote: »

I had a similar experience with 3 earlier this year when I tried to cancel my contract however I managed to get my cashback. However for future I think the best way to avoid this confusion of 12th bill not being generated on time is to wait a day after the billing date to ensure the bill is generated on time and then give the 30 day notice for cancelling the contract. This would at the most incur an additional charge for a day's line rental.

Yes I agree, and if I knew this I would have done it, but 3 had to be different to o2, orange and tmobile who just send regardless of account changes.

Jazzyjeff_2

I too have a similar problem, I phoned up and took a three deal to continue my contract. I was told the new deal would not kick in until 12 months was up, however it kicked in after 11 months and so my 12th bill looks like I've downgraded as I'm now on a cheaper deal.

As my cashback is with CPW and they accept photocopies I'm just going to tinker with the bill to make it look like I haven't downgraded - rather than go to the hassle of explaining it all over the phone to them!

g33za

Jazzyjeff wrote: »

As my cashback is with CPW and they accept photocopies I'm just going to tinker with the bill to make it look like I haven't downgraded - rather than go to the hassle of explaining it all over the phone to them!

I thought about doing this but then decided it was too risky. but then again, how would they know?

Jazzyjeff_2

g33za wrote: »

I thought about doing this but then decided it was too risky. but then again, how would they know?

Exactly as long as you do a reasonable job. They'd never bother to look into it, the main thing is you are still connected and have paid all your bills - and if you haven't done this they'd have probably heard about it before anyway through 3 not paying them all their commission.

fractal_2

They do require that you send them the originals though. Has anyone tried sending them photocopies? I'd be interested in touching up the bill myself.

Darren21

fractal wrote: »

They do require that you send them the originals though. Has anyone tried sending them photocopies? I'd be interested in touching up the bill myself.

I've sent photocopies to CPW at least 3 times and never had any problems.