PPI Claim out of Ombudsman Juristriction

kazzy2069

Hi,

I have a really complicated issue, I have a PPI Claim that has been agreed but due to x-partners being on the original loan the company Firstplus will not pay out over £20000 in ppi fees and £4000 in compensation until they have a signature from my x partner which is impossible as nobody knows where he is. I am so disheartened as I have been left with a great deal of debt by my x, he owes nearly £38000 in child support payments which I know I will never see and I have been in a payment plan for 8 years and have been paying out towards this company for this period of time solely, which at no time did they say they required my x partners signature for my payments to them. I Have the original agreement and did not want any back for us I just wanted all the money to be paid into the debt, I have tried to appeal with the ombudsman but they say as it was a joint loan it is out of their jurisdiction.

Can anyone help I am a single parent and carer and am really struggling with why they cannot pay out to their debt we both owe too. It feels like a copout by Firstplus and they just want to keep the debt as big as possible!

Please can anyone give me any help?

Regards Kazzy

[Deleted User]

Joint loan complaints need both signatures to proceed, so I sincerely doubt the Bank have agreed any redress if you haven't actually made a valid complaint.
I suggest you contact your ex or give up.

Insider101

Who was actually insured under the policy? You, him or both?

amersall

With FP, the first named borrower is covered for life, accident, sickness and redundancy, the second named borrower is only covered for life.

Mirica

Sounds like a total cop out. Don't give up Kazzy. Sorry you are going through this.

Interesting reading responses on lots of posts... people being encouraged to give up on reclaiming what they are owed .... any one would think the bully boys Lloyds et al had stooges planted on this site .....hmmm

Nasqueron

Mirica wrote: »

Sounds like a total cop out. Don't give up Kazzy. Sorry you are going through this.

Interesting reading responses on lots of posts... people being encouraged to give up on reclaiming what they are owed .... any one would think the bully boys Lloyds et al had stooges planted on this site .....hmmm

Mirica - imagine you had a PPI complaint, you were owed £10,000 and you complained to the bank, only to be told your ex had already complained and he was given the £10,000 and told to give you £5000 - would you not complain about the fact the bank gave the money all to the ex and hoped they would give you the cash?

That is the issue here, any PPI complaint must be a joint thing if the loan/insurance was in joint names.

As Moneyineptitude says, it is odd that the bank allowed a complaint on a joint loan with only one signature in the first place, I wonder why they accepted a form with only one signature?

DevCoder

Legally they just pay the redress back to the relevant parties, in the case of an equal join redress then they must pay it back to both individuals.

The old "must all work for lloyds et all" coming out I see

Insider101

krisdorey wrote: »

Legally they just pay the redress back to the relevant parties, in the case of an equal join redress then they must pay it back to both individuals.

The old "must all work for lloyds et all" coming out I see

To be fair, there are a few different schools of thought on this one. Some banks PPI only covered one party to the loan and hence they will only deal with that person. Some covered both and require joint signatures. Some covered both but will accept a complaint from one only and just pay 50% redress if they uphold it.

dunstonh

I think it is difficult to know what the case is without knowing the structure of the debt and PPI in question.

The debt may have been joint but the PPI sole. Or vice versa or both joint or both sole.

magpiecottage

krisdorey wrote: »

Legally they just pay the redress back to the relevant parties, in the case of an equal join redress then they must pay it back to both individuals.

If that were correct then FOS would have told them to pay out.

[Deleted User]

Mirica wrote: »

Interesting reading responses on lots of posts... people being encouraged to give up on reclaiming what they are owed .... any one would think the bully boys Lloyds et al had stooges planted on this site .....hmmm

The amusing thing is that I've also been accused of working for Sky (and Virgin) over on the TV savings board!:rotfl:

The problem is that the complaint clearly cannot proceed without the signature of the other borrower from this joint loan. If, as feared, the ex-partner can no longer be located then no amount of encouragement from you not to give up will change the hopelessness of the situation.
I don't work for a bank or any financial institution, I was just calling it as it is.

Mirica wrote: »

people being encouraged to give up on reclaiming what they are owed

Are you sure you're not being rather bitter because your own "complaint" was rejected because you never actually had a PPI policy?
You started a thread about it all here;
https://forums.moneysavingexpert.com/discussion/comment/66714186#Comment_66714186

and had already received similar responses here;

https://forums.moneysavingexpert.com/discussion/comment/66647453#Comment_66647453

So, by not giving up yourself, you are doomed to hear the same response over and over to your own "plight".