Help Buymobiles.net claims i owe them money.

Silk

Telf29 wrote: »

It seems have a internal debt with them but when it goes to Daniels Silverman Limited would it affect my credit rating?

Luke

No it doesn't ...it would have to go to court first as they are not the network


Do you still have the broken phone by the way ?

Telf29

No i do not have the broken phone i got rid of that a long time ago
Luke

B_M

@Telf29. When you say you paid off your contract at the reduced rate, would that not be just the vat adjustment?
I'd contact t mobile and ask for clarification that your account has been satisfied and advise them to intervene with one of their resellers who are causing you hassle.

Silk

B_M wrote: »

@Telf29. When you say you paid off your contract at the reduced rate, would that not be just the vat adjustment?
I'd contact t mobile and ask for clarification that your account has been satisfied and advise them to intervene with one of their resellers who are causing you hassle.

It doesn't seem to matter what the circumstances are for the termination, only the fact it's not reached minimum term.

B_M

Silk wrote: »

It doesn't seem to matter what the circumstances are for the termination, only the fact it's not reached minimum term.

I'd have thought paying up the full contract would be the same as reaching the minimum term (ie 24 months paid up on a 24 month contract. Maybe minus vat adjustment). As above, fully satisfied.
In future then, it would be pointless paying up in full and just to continue paying monthly and using the sim in another phone.
But in the end t mobile would have been paid for the full contract.
Anyway, what a horrendous company and definitely one to avoid. Best case scenario would be to buy a 2nd hand replacement handset and return that.

ste_wilko

Buymobiles.net are trying to con you. They do not give out handsets for free, in the hope that you stay with the network for the full term, no reseller does that.

They purchase the handsets, usually from the manufacturer, in bulk at a very reduced rate. When they sell you a contract they get the cost of the handset from the network.

The handset then becomes the property of the network, until you have reached a certain point within the minimum terms (with EE it's 6 months), then the handset is yours to do whatever.

You have paid T-Mobile (EE) the cost of terminating early (minus the VAT adjustment) so therefore have fulfilled your side of the contract.

If buymobiles.net try and persue you for the money, request that they prove to you that they have received nothing for the handset from T-Mobile (EE). If they can't then they have no basis whatsoever to request the handset back or the retail cost of it

Silk

ste_wilko wrote: »

You have paid T-Mobile (EE) the cost of terminating early (minus the VAT adjustment) so therefore have fulfilled your side of the contract


If buymobiles.net try and persue you for the money, request that they prove to you that they have received nothing for the handset from T-Mobile (EE). If they can't then they have no basis whatsoever to request the handset back or the retail cost of it

You are wrong I'm afraid.


Read the T&C's, they are quoted for you above . The problem is they are the T&C's that the OP along with many others agreed to at the time.


The mere fact that they are pursuing the issue shows the true colours of the company.

grumbler

ste_wilko wrote: »

Buymobiles.net are trying to con you. They do not give out handsets for free, in the hope that you stay with the network for the full term, no reseller does that.

Many retailers do this. My Desire cost me just above £100 in total (4 years ago) with 2 years of airtime exceeding my needs.

They purchase the handsets, usually from the manufacturer, in bulk at a very reduced rate. When they sell you a contract they get the cost of the handset from the network.

They get the commission that, most likely, is bigger than the cost, but we don't know when they get it and on what conditions.

The handset then becomes the property of the network, until you have reached a certain point within the minimum terms (with EE it's 6 months),

This is nonsense.

then the handset is yours to do whatever.

Usually it's yours from the start, but with this company this seems to be different and they do have right to stipulate this and demand it back. It's a different question whether they can enforce their right to demand "£240+VAT".

You have paid T-Mobile (EE) the cost of terminating early (minus the VAT adjustment) so therefore have fulfilled your side of the contract.

Yes, the contract with T-mobile. However, there were two contracts.

Telf29

Hello

I received the letter yesterday this is what it says.

We are sorry to hear that you have recently become disconnected from your service provider (T-monile). In accordance with our terms and conditions we are now requesting payment from you for the products we provided.

Handset Sony Xperia Z £368.56
Gift £0.00
Net £368.56
VAT £73.71

Amount Due £442.27
We are requesting the full payment of this amount within 30 days of the date on the top this letter but must be in good condition and full working order. To make payment or discuss your account please call us.


The price has now changed for the phone they original said £414 it now has gone up to £442.27

I spoke to the network over the phone they did not seem to want anything to do with them saying it is there terms and conditions but as far as we are concerned your account it paid and closed.

Regards Luke

custardy

Telf29 wrote: »

Hello

I received the letter yesterday this is what it says.

We are sorry to hear that you have recently become disconnected from your service provider (T-monile). In accordance with our terms and conditions we are now requesting payment from you for the products we provided.

Handset Sony Xperia Z £368.56
Gift £0.00
Net £368.56
VAT £73.71

Amount Due £442.27
We are requesting the full payment of this amount within 30 days of the date on the top this letter but must be in good condition and full working order. To make payment or discuss your account please call us.


The price has now changed for the phone they original said £414 it now has gone up to £442.27

I spoke to the network over the phone they did not seem to want anything to do with them saying it is there terms and conditions but as far as we are concerned your account it paid and closed.

Regards Luke

Yes,but how did Buymobiles find out? No doubt T Mobile have a contract that allows them to recover/not pay commission.