Vodaphone complaint

Alannaha

Hi

can anyone give me the e-mail address for vodaphone, i have been trying for 18 months to get an issue resloved and want to request a letter of deadlock but they people i have been speaking too will not disclose this information to me.

MataNui

You dont need a deadlock letter if you can prove the complaint has not been resolved within 8 weeks. After 8 weeks you can take the complaint to the ombudsman anyway.

Alannaha

Hi its the ombudsman that has requested i have a letter of deadlock before they can proceed with the complaint

mobilejunkie

As stated, you don't need one to complain to CISAS provided you can prove you made the original complaint to Vodafone more than 8 weeks ago and they haven't resolved it.

If you didn't make a formal complaint you may need to make one and then allow another 8 weeks.

Silk

Alannaha wrote: »

Hi its the ombudsman that has requested i have a letter of deadlock before they can proceed with the complaint

As MataNui said if it's been going on over 8 weeks you don't need a deadlock letter
When you go on the site and follow making a complaint it asks you if it's over 8 weeks

cklass

mobilejunkie wrote: »

As stated, you don't need one to complain to CISAS provided you can prove you made the original complaint to Vodafone more than 8 weeks ago and they haven't resolved it.

If you didn't make a formal complaint you may need to make one and then allow another 8 weeks.

Vodafone isn't a member of CISAS. They use the Ombudsman Service instead.

Vodafone

Hi Alannaha,

Thanks for making me aware of this.

If you'd like any help from me, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Alannaha

hi lee

sorry the link is not working can i just find this on the vodaphone website and use the contact us form there ?

best
alannaha

Silk

Alannaha wrote: »

hi lee

sorry the link is not working can i just find this on the vodaphone website and use the contact us form there ?

best
alannaha

Just tried it the link is working
http://goo.gl/vhVWku

Alannaha

Cheers Silk

Hi lee

i filled out all the field and sent the e-mail but did not receive an ref number, sill that be sent in an e-mail to my address i supplied?

best
Alannaha

da5id

I've been dealing with them since June about a fraudulent phone taken out in my son's name. I have complained repeatedly by phone, and yesterday had yet another bill (this time for £1,449.02)

We have jumped through all their hoops, reported the identity theft, had a crime number, hung on to the phone for literally hours and thought it was over last July when we sent them all the info they asked for.

When the latest bill came the suggestion (after yet another 1.5 hours on the phone) was that we report it to the fraud department again.

I want to go to the ombudsman (the person in customer services had never heard of an ombudsman, neither had his superior). Having found their site I need to confirm that there is a complaint going on for more than 8 weeks.

There is no way to send a complaint email, just live chat or phone; they will not give me an address to write to so how can I prove there has been a formal complaint?

Any help would great!